Office Manager

Description At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates. Job Summary The Clinic Manager is responsible for overseeing the daily operations of hospital-owned physician practices, ensuring high-quality patient care, operational efficiency, and regulatory compliance. The role involves managing staff, developing and monitoring budgets, implementing practice policies, and fostering effective communication between clinical and administrative staff. The Clinic Manager also collaborates with senior leadership to develop strategic initiatives aimed at optimizing service delivery and patient satisfaction. Essential Functions Oversees daily operations of assigned physician practices, ensuring efficient workflow and high-quality patient careDevelops and implements policies and procedures to maintain operational consistency and regulatory complianceMonitors financial performance, prepares budgets, and addresses variancesRecruits, trains, and supervises clinical and administrative staffEnsures accurate documentation, coding, and billing practices to optimize reimbursementCoordinates with providers to optimize schedules, manage patient flow, and reduce wait timesManages supply chain processes, including ordering and maintaining inventory levelsResolves patient complaints and escalates issues to senior leadership as necessaryImplements quality improvement initiatives to enhance patient experience and operational efficiencyCollaborates with senior leadership on strategic planning and service line development Knowledge/Skills/Abilities/Expectations Strong leadership and team-building skillsKnowledge of medical billing, coding, and insurance reimbursementExcellent communication and interpersonal skillsProficiency in Microsoft Office Suite and EHR systems (e.g., Epic, Athena)Analytical skills to interpret financial data and develop operational plansAbility to work independently and manage multiple priorities in a fast-paced environmentDemonstrates professionalism, integrity, and commitment to patient-centered care Qualifications Education Bachelor’s degree in Business Administration, Healthcare Management, or related field preferredAssociate degree or equivalent combination of education and experience required License/Certification Certification in Healthcare Management (e.g., CMPE) preferredBasic Life Support (BLS) preferred Experience Minimum of three (3) years of management experience in a physician practice or outpatient clinic setting requiredExperience with electronic health record (EHR) systems and medical billing/coding preferred