Office Manager

About The Role

The retail office manager is responsible for completing all business processes and operations in the Retail Sales Center.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Accounts payable and receivable
• Fulfills SOP policy when processing invoices
• Codes and/or processes invoices
• Responsible for contacting vendors with billing discrepancies
• Processes daily deposits and customer refunds as directed by the general manager
• Answers phone and greets customers as needed
• Affords full autonomy to arrange, modify service via factories or vendors for the sole purpose of customer satisfaction and contract completion at the direction of the general manager
• Affords assistance with customer disputes and resolutions. Escalates issues to upper management as needed
• Researches information when needed to reply to a customer on service-related items
• Maintains and transmits copies of files to corporate per the SOP guidelines
• Ensures filing practice follows State Compliance standards

Skills

• Excellent analytical and problem solving skills
• Excellent written and verbal communications skills
• Self-starter with a strong work ethic
• Strong customer service skills a must!

Requirements

• High School Diploma
• 2 year Degree preferred

Cavco Industries is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.