Office Manager
P1 Dental Partners · Chicago, IL · 1 mo ago
AdministrativeFull-time
About the role
Join Our Team and Brighten Lives One Smile at a Time
At Cornerstone Dental of Lincoln Square, we make it our mission to give our patients reasons to smile every day. Now, we're seeking a talented Office Manager to join our passionate team and help us maintain our commitment to quality dental care.
Operating Hours
Monday: 8:30am – 5pm, Tuesday: 6:30am – 3pm, Wednesday: 8:30am – 2pm, Thursday: 7:30am – 5pm, Friday: 8:30am – 2pm
Benefits & Perks
- Quarterly Bonus Potential – up to $700
- Health, Vision, and Life Insurance
- 401(k) *Subject to Terms and Eligibility
- Competitive Dental Services Employee Discount
- 9 Paid Holidays & PTO
- Flexible Spending Account
- Health Savings Account
- Scrub Allowance
- Continuing Education Allowance
- Licensure/Certification Reimbursement
Qualifications
- High School Diploma or Equivalent
- Minimum 5 years of dental admin experience.
- Experience managing a team.
- Ability to partner with the doctor and the executive team to achieve practice performance targets.
- Knowledge of federal and state labor law regulations.
- Knowledge of English composition, grammar, spelling, and punctuation. Skilled in the use of standard office equipment including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software).
- Maintain composure and professionalism when exposed to stressful situations.
- Ability to engender trust from the executive team, doctors, co-workers, and patients.
- Work cooperatively with management, staff, and patients. Proficient in using conflict resolution and problem-solving techniques to manage conflict, patient complaints, and other discord.
- Prioritize, organize, and complete tasks in a timely and independent manner.
- Able to accept constructive criticism.
- Understand and follow written and verbal instructions, collect data, establish facts, draw valid conclusions, and maintain confidentiality.
- Communicate and express thoughts and ideas competently. Ability to quickly grasp relevant concepts regarding duties and responsibilities.
As an Office Manager, you will:
- Coverage of all aspects of patient care, from appointment scheduling to financial coordination, while emphasizing exceptional customer service and patient satisfaction.
- Serve as the primary communication channel between key stakeholders, fostering a positive and collaborative work environment for the team.
- Facilitate communication from the executive team to doctors and team members.
- Supervise support staff to ensure maximum production and service.
- Coordinate with the Accounting Department on accounting functions including accounts payable, accounts receivable, bank transactions, accounting reports, and practice budgeting.
- Assist with recruiting efforts through application screening, interviewing, and hiring.
- Oversee patient care by scheduling appointments, coordinating financial arrangements (including billing and insurance), maintaining patient records, and following up on delinquent accounts.
- Educate and motivate support staff to achieve excellent customer service and patient satisfaction from services rendered by the practice staff.
- Partner with doctor and the executive team to conduct performance evaluations, coach for performance improvement, and discharge staff as needed with assistance from executive team and doctor(s).
- Prepare work schedules for staff to assure optimal production and service. Train support staff in their respective positions.
- Assist with new hire orientation.
- Coordinate continuing education events.
- Consistently administer personnel policies as written and distribute to staff as needed.
- Maintain employee personnel files and licensing records.
- Act as a liaison between patients and staff concerning problems and complaints and attempts to resolve the matter(s).
- Ensure all required employment, payroll, and benefit documentation is obtained from staff and maintained in the proper files.
- Assist with tracking and reporting as needed.
- Keep practice in compliance with health regulations and OSHA.
- Absorb all required employment, payroll, and benefit documentation is obtained from staff and maintained in the proper files.
- Assist the employer with developing a marketing program to maintain the financial welfare of the practice.
- Review fee structures for products and services with the executive team and implement changes to achieve financial success.
- Research costs associated with purchasing supplies and equipment to ensure the most advantageous price is obtained.
Why Being Partnered with P1 Dental Matters
- Cutting-edge Technology: Access to the latest in dental technology to enhance patient care
- Efficiency & Affordability: Better options for lab work and processes, ensuring top-tier care that's also affordable.
- Unwavering Support: It’s not just about tools and technology; P1 Dental helps us deliver outstanding benefits to our team, without compromising the essence of our practice.
Why Choose Cornerstone Dental of Lincoln Square?
- Patient-First, Relationship-Driven Care – Our team is deeply committed to creating a positive, welcoming experience for every patient, going above and beyond to ensure comfort, trust, and satisfaction. From the front desk to the clinical team, we prioritize listening, education, and personalized care—making every visit feel supportive, transparent, and tailored to individual needs.
- Comprehensive, Family-Focused Dentistry – As a true “one-stop shop” for dental care, we provide a full range of services including general, cosmetic, and restorative dentistry for patients of all ages. Our experienced team is equipped to treat the entire family—from pediatric care to adult treatments—ensuring continuity, convenience, and high-quality outcomes across every stage of life.
- Experienced Team with a Commitment to Excellence – Led by an experienced dentist with a passion for delivering top-tier care, our practice combines clinical expertise with a dedication to continuous improvement. We stay current with advanced techniques and evolving best practices, ensuring patients benefit from modern, high-quality dentistry in a comfortable and progressive environment.