Office Manager

Position Overview

Join Our Team and Brighten Lives One Smile at a Time
At Michael B. Klass DDS, we make it our mission to give our patients reasons to smile every day. We are now seeking a talented Office Manager to join our passionate team and help us maintain our commitment to quality dental care.

Operating Hours

• Monday: 7:30am-5:00pm
• Tuesday: 10:00am -7:00pm
• Wednesday: Closed
• Thursday: 7:30am - 5:00pm
• Friday: 7:30am - 1:30pm
• Saturday: 6:30am-1:00pm (2 per month)

Benefits & Perks

• Quarterly Bonus Potential – up to $700
• Health, Vision, and Life Insurance
• 401(k) *Subject to Terms and Eligibility
• Competitive Dental Services
• Employee Discount
• 9 Paid Holidays & PTO
• Flexible Spending Account Health Savings Account
• Scrub Allowance
• Continuing Education Allowance
• Licensure/Certification Reimbursement

Qualifications

• High School Diploma or Equivalent
• Minimum 5 years of dental admin experience
• Experience managing a team
• Must have insurance billing experience
• Insurance provider credentialing experience a plus

Skills

• Ability to partner with the doctor and the executive team to achieve practice performance targets
• Knowledge of federal and state labor law regulations
• Knowledge of English composition, grammar, spelling, and punctuation
• Skilled in the use of standard office equipment including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software)
• Maintain composure and professionalism when exposed to stressful situations
• Ability to engender trust from the executive team, doctors, co-workers, and patients
• Work cooperatively with management, staff, and patients
• Proficient in using conflict resolution and problem-solving techniques to manage conflict, patient complaints, and other discord
• Prioritize, organize, and complete tasks in a timely and independent manner
• Able to accept constructive criticism
• Understand and follow written and verbal instructions, collect data, establish facts, draw valid conclusions, and maintain confidentiality
• Communicate and express thoughts and ideas competently
• Ability to quickly grasp relevant concepts regarding duties and responsibilities

Physical And Environmental Requirements

• May be required to lift up to 25 lbs
• Active movement throughout the day: sitting, walking, standing, squatting, bending, stooping, reaching, etc. (not a sedentary position)
• Vision: close vision, depth perception, and ability to adjust focus
• Hearing: able to satisfuly communicate with patients, doctor, and other staff members to ensure that verbal communication is clearly understood, or a satisfuly-equivalent method of communication
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operating equipment
• May be required to administer CPR
• Occasional exposure to toxic or caustic chemicals and radiation
• Exposure to moderate noise levels and fast-paced, high anxiety environments

Responsibilities

• Coordinate seamlessly with the Regional Directors of Operation, doctor(s), and corporate departments to streamline business operations and ensure proficient practice functioning
• Oversee all facets of patient care, from appointment scheduling to financial coordination, while emphasizing exceptional customer service and patient satisfaction
• Serve as the primary communication channel between key stakeholders, fostering a positive and collaborative work environment for the team
• Facilitates communication from the executive team to doctors and team members
• Coordinates with the Accounting Department on accounting functions including accounts payable, accounts receivable, bank transactions, accounting reports, and practice budgeting
• Assists with recruiting efforts through application screening, interviewing, and hiring
• Oversees patient care by scheduling appointments, coordinating financial arrangements (including billing and insurance), maintaining patient records, and following up on delinquent accounts
• Educates and motivates support staff to achieve excellent customer service and patient satisfaction from services rendered by the practice staff
• Pairs with doctor and the executive team to conduct performance evaluations, coach for performance improvement, and discharge staff as needed with assistance from executive team and doctor(s)
• Prepares work schedules for staff to assure optimal production and service
• Trains support staff in their respective positions
• Assists with new hire orientation
• Captures continuing education events
• Consistently administers personnel policies as written and distributes to staff as needed
• Maintains employee personnel files and licensing records
• Acts as a liaison between patients and staff concerning problems and complaints and attempts to resolve the matter(s)
• Ensures all required employment, payroll, and benefit documentation is obtained from staff and maintained in the proper files
• Assists with tracking and reporting as needed
• Keeps practice in compliance with health regulations and OSHA
• Affirms that the practice property is clean, professional and well-kept and that all clinical and office equipment is kept in proper working order and arranges for landscaping/gardening or other services as required
• Assists the employer with developing a marketing program to maintain the financial welfare of the practice
• Reviews fee structures for products and services with the executive team and implements changes to achieve financial success
• Researches costs associated with purchasing supplies and equipment to ensure the most advantageous price is obtained