OFFICE MANAGER

PRIMARY DUTIES & RESPONSIBILITIES

• Lead administration of daily operations which include preparing production tags, issuing returns and credits, approve and scan freight bills and vouchers, taking and dispatching orders and month end statements.
• Foster a positive and productive work environment, encouraging teamwork and collaboration.
• Maintain clear and open communication with staff, management, and other departments.
• Set performance goals and objectives for the team and regularly review progress.
• Allocate resources effectively to ensure smooth operations.
• Address and resolve promptly to minimize disruption.
• Data entry related to daily plant operations.
• Cook up procurement of ingredients and bags.
• Coordinate with all departments to facilitate the efficient operation of the plant.
• Act as first point of contact to sign in visitors and vendors and ensure Safety Guidelines are signed and followed.
• Support billing and invoicing of accounts.
• Handle customer service complaints and refer to Quality Control Manager when necessary.
• Receive orders in a friendly, professional, service-minded manner.
• Prepare and/or record paperwork for customer loads, ingredients and supplies.
• Track and record daily dealer pickups and bulk deliveries.
• Report factors that influence the quality and safety of finished feed and ingredients to the supervisor.
• Other clerical or administrative duties as assigned.

EDUCATION, EXPERIENCE AND/OR QUALIFICATIONS

• A high school diploma or equivalent.
• Minimum of 3-5 years of relevant experience is strongly preferred.
• Strong computer skills including but not limited to experience with Microsoft office products, especially Word and Excel.
• Good communication, verbal, written and math skills.
• Ability to provide excellent customer service.
• Work and cooperate as a team player.
• Knowledge of cGMP’s, HACCP Feed & Food Safety Plan, and FSMA are beneficial.