Office Manager

About the role

NL Whole Health, a division of Intensive Specialty Hospital, provides compassionate and effective care to individuals struggling with substance abuse. We are currently seeking an experienced Office Manager to join our dynamic team. The Office Manager is responsible for administrative duties and will use independent judgment and initiative to provide a wide range of administrative and management support for daily operations.

Responsibilities

• Answer calls and manage all scheduling for providers, admissions, and medical follow-up
• Assist with intake/admission process
• Update census reports and track all referrals
• Handle all things related to insurance benefits and verifications
• Complete Medicaid applications
• Prepare and ensure weekly progress and drug screen reports are sent to required referral sources
• Manage all credit card transactions
• Make transportation arrangements and pickups for lab
• Perform daily tracking for digital marketing
• Act as a liaison

Requirements

• Minimum of High School Diploma or equivalent (Associate Degree or higher preferred)
• Minimum of 2 years of experience in behavioral health
• Minimum of 5 years of experience with computer programs, including proficiency with EHR, Microsoft Outlook, and overall competency with computer technology
• Above-average written and verbal communication, planning, problem-solving, and interpersonal skills
• Minimum of 2 years of experience working with executives and/or top management

Benefits

• Medical, Dental, and Vision insurance
• Paid Time Off (PTO)
• Retirement Plan (401k)
• Flexible Benefit Plan (HSA and FSA)
• Long-Term and Short-Term Disability Insurance
• Critical Illness and Life Insurance
• A team environment where we treat each other like family, with respect, dignity, and compassion