Office Manager

What You Own

Own the day-to-day operations of the practice—nothing falls through the cracks
Drive production, collections, and schedule optimization
Monitor performance daily and take action in real time (not later)
Ensure systems, processes, and workflows are efficient, consistent, and scalable

Team Leadership & Accountability

Lead, coach, and develop your entire team (doctor, front desk, assistants, hygienists)
Hold clear expectations and follow through with accountability
Conduct regular performance conversations and development plans
Build a culture of ownership, urgency, and positivity

Patient Experience (Non-Negotiable)

Ensure every patient interaction reflects the Pearl standard; warm, elevated, and seamless
Oversee scheduling, check-in/out, treatment presentation, and financial coordination
Resolve patient concerns with empathy, confidence, and solutions

Financial Ownership

Understand and own your numbers; production, collections, and expenses
Review reports regularly and take action to improve performance
Manage budgets, billing systems, and financial controls with accuracy and integrity

Staffing & Talent

Recruit, hire, and onboard top talent
Build schedules that maximize productivity and team efficiency
Identify gaps early and proactively solve for them

Problem Solving & Execution

Address clinical and operational issues quickly and effectively
Make decisions with confidence using data, experience, and Pearl standards
Adapt quickly in a fast-paced, ever-evolving environment

Partnership & Alignment

Partner with the Regional Manager for performance, accountability, and operational support
Collaborate with clinical and operational leadership to ensure alignment in patient care and experience
Work cross-functionally with HR, Finance, and Marketing to support practice growth

Benefits And Compensation

Competitive pay. Starting pay $65,000-$85,000 depending on experience (Dental only)
Paid Time Off (PTO) and paid holidays.
Insurance.
401(k) with match.