Office Manager

Customer Management

• Develop trust with customers by living our Core Values all day and every day.
• Create raving fans by providing extra-mile service.
• As soon as possible, convert leads to appointments by scheduling appointments for the sales team.
• Follow up on open proposals as needed.
• Keep the showroom and office organized and presentable.
• Aid in the development, management & delivery of local marketing tactics.
• Resolve customer conflicts.
• Ensure customers feel cared for by taking pride in what you do—providing extra-mile service by going above and beyond expectations.
• Engage in the community and make it fun!
• Support and participate in home shows.
• Support and implement local marketing efforts as needed.

Operations (Production)

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Communicate with installers and customers on start dates and times.
• Update the customer with ongoing details of installation and job progress.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Update Salesforce/production board daily with status of job and upcoming schedule.
• As a job is landed and produced, complete the job costing form with the pertinent details.
• Accurately update QuickBooks daily for all income and expenses.
• Track, prepare and manage timely payment of business-related expenses.

Continuous Improvement

• Attend weekly meetings with the owner at scheduled times.
• Submit the GS&R Prep form weekly via email.
• Work weekly and monthly to meet goals.
• Be available to attend training seminars at the owner’s discretion.
• Make decisions and act in accordance with Floor Coverings International's core values and mission.

Office Manager Qualifications

• Excellent customer service skills
• Strong communication skills, particularly over the phone.
• Organized, detail oriented, and able to multi-task.
• Experienced in bookkeeping using QuickBooks is a plus.
• Able to work independently without supervision.