Office Manager

About the role

We are seeking a highly organized and customer-focused Office Manager / Operations Coordinator to support our fast-growing flooring and home services business. This role is ideal for someone who enjoys customer service, scheduling, administrative support, and operations management in a dynamic, team-oriented environment. Experience in flooring or home improvement is a plus, but not required—paid training is provided to set you up for success. We welcome candidates with 3+ years of experience in office administration, customer service, or operations who are looking to grow in a dynamic, team-oriented environment.

Responsibilities

• Deliver exceptional customer service and create “raving fans”
• Answer inbound calls and schedule appointments for the sales team
• Follow up on sales leads and open proposals
• Resolve customer concerns and ensure a positive experience
• Cooking and developing marketing strategies
• Scheduling and coordinating installations with customers and installers
• Ordering materials and tracking deliveries
• Communicating timelines, job updates, and expectations clearly
• Managing project details using CRM systems (Salesforce preferred)
• Updating production schedules and job status daily
• Aiding in local marketing efforts and community events
• Supporting home shows and promotional activities
• Assisting with financial and bookkeeping tasks
• Performing job costing and data entry
• Maintaining accurate records in QuickBooks (preferred)
• Tracking expenses, invoices, and payments
• Attending weekly team and performance meetings
• Tracking and working toward weekly/monthly goals
• Participating in ongoing training and development

Qualifications

• Must be a U.S. citizen
• Valid driver’s license with the ability to travel to job sites
• Experience in office management, administrative support, customer service, or operations preferred
• Strong phone presence with excellent verbal and written communication skills
• Highly organized with the ability to manage multiple priorities effectively
• Experience with QuickBooks, CRM systems, or scheduling software is a plus
• Self-motivated with the ability to work independently and take initiative
• Detail-oriented with strong follow-through and accountability

Benefits

• Full-time, stable position with growth potential
• Paid training program
• Annual company convention (based on performance and goals)
• Supportive, team-driven culture