Office Manager
Edison Landscaping · Raleigh, NC · 1 mo ago
On-siteAdministrative$26–$30/hrFull-time
Benefits
- 401(k) matching
- Competitive salary
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Pay
$26–$30 per hour (approximately $60,000 annually)
Schedule
Monday–Friday, 8:00 am–5:00 pm
Responsibilities
- Scheduling & CRM Management: Maintain the CRM across 400+ maintenance accounts: pricing, estimates, quotes, work orders, and account documentation; coordinate site visits and quoting appointments with Account Managers; work cross-functionally to prepare lawn care supplemental estimates; schedule and manage field team routes to minimize downtime.
- Customer Communications: Serve as the primary phone and email contact for the office, answering calls and managing the shared inbox; respond to customer inquiries, scope questions, and service concerns, and see issues through to resolution; prepare and distribute weekly service updates and monthly account reports; coordinate with the Account Managers on customer issues and service improvements.
- Payroll & Financial Operations: Process payroll each pay cycle based on hours submitted by field managers; complete end-of-month financial reconciliation and reconcile credit card/business expenses; maintain accurate financial and account records.
- Billing & Accounts Receivable: Manage the monthly billing cycle and accounts receivable, following up on outstanding invoices; particularly on project-based billing, where balances can sit if no one's tracking them; set up and close out work orders, and manage customer service agreements.
Qualifications
- Prior experience in office management, bookkeeping, payroll, or administrative operations
- Experience with payroll processing and basic reconciliation (ADP)
- Proficiency with Google Workspace (Gmail, Docs, Sheets, Calendar)
- CRM experience preferred (Front and/or Service Autopilot); training provided
- Strong organizational and time-management skills, with the ability to manage multiple priorities at once
- Strong verbal and written communication skills, including regular phone-based customer contact
- Comfortable working independently in a fast-paced small-business environment where priorities can shift
- Landscaping or home services industry experience is a plus but not required