Office Manager

About the role

Crystal Water Plumbing is a customer-focused plumbing company known for its quality workmanship, transparent pricing, and prompt, reliable service. We serve both residential and commercial customers with a comprehensive range of plumbing and gas fitting solutions.

Key Responsibilities

• Answer incoming phone calls, respond to emails, and handle online inquiries with professionalism and courtesy.
• Schedule and dispatch service calls, ensuring optimal routing and efficient use of technician time.
• Maintain the service calendar, track job progress, and update customers on appointment statuses.
• Oversee general office administration, including filing, recordkeeping, supply management, and basic bookkeeping.
• Support the owner and field teams with job documentation, permit requests, and contract preparation as needed.
• Assist with onboarding and training new office staff.
• Monitor customer satisfaction, follow up on completed jobs, and address any concerns or complaints promptly.
• Use Field Pulse and other company software to manage scheduling, invoicing, and communication.
• Help implement and maintain Standard Operating Procedures (SOPs) for office and dispatch functions.
• Contribute to a positive, organized, and customer-oriented office culture.

Qualifications

• 2+ years of office management, administrative, or dispatch experience (home service industry preferred).
• Strong communication and interpersonal skills.
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
• Comfortable with scheduling, dispatch, and CRM/job management software (Field Pulse experience a plus).
• Proficient with Google Workspace (Gmail, Calendar, Drive) and standard office technology.
• Professional phone etiquette and customer service mindset.
• Ability to problem-solve and adapt quickly to changing priorities.
• Reliable, punctual, and committed to team success.

Compensation & Benefits

• Competitive salary, commensurate with experience.
• Paid vacation and sick leave.
• 401k, training, and opportunities for advancement.
• A supportive team environment.