Office Manager

Key Responsibilities

• Directs work and manages activities of office staff including Receptionists and Administrative Assistants.
• Responsible for supervision of employees including hiring, training, scheduling, performance management and other related issues.
• Evaluates office efficiency, revises procedures, or devises new methods and practices. Continuously works to improve office operations efficiency.
• Analyzes and organizes office operations and procedures such as typing, flow of correspondence, filing, requisition of supplies, and other clerical services.
• Trains employees in telephone coverage, data entry and administrative duties.
• Aids General Manager/Department Head in the preparation of the budget, general ledger reconciliation, month end closing and other projects.
• Oversees payroll.
• Ensures the entire office staff is fully trained in multiple functions.
• Evaluates and motivates the office staff’s performance and expenses.
• Oversees and performs Administrative Duties to include presentations.
• Updates forms such as, route pages, cycle deal sheets, order forms, settlement sheets, phone number listing, picture book, pricing contracts, etc.
• Pulls margin minder reports and updates sales reports.
• Answers chain hotline calls.
• Takes notes for management meetings.
• Authorizes and processes donation requests and sale samples.
• Fills in on front desk and ensures high Customer service standards.
• Punches orders.
• Updates sales boards and vacation schedules.
• Orders supplies for regular office needs as well as for special events.
• Makes business cards and other documents.
• Assists in handling customer service calls.
• Affords assistance in facilitating meetings.
• New Employee paperwork processing and orientations.
• Misc. administration for all departments.
• Key Account Department administrative duties. Update Chain calendars, CDA tracker, MC Impact, forecast calendar and associated Key Account administrative duties.
• Communicates with Pennsauken regarding all aspects of accounting, personnel, IT and other needs and issues.

Qualifications

• Equivalent of high school diploma or G.E.D. certification and four years’ experience in management of office functions, employee supervision, and/or accounting.
• Associate's degree or some college level coursework.
• Related training or certification.
• Experience with General Office, Accounting, Payroll, including working with confidential files, documents and other information.
• Extensive experience with excel, Power Point and Word.
• Able to work in VIP and Margin Minder data and ordering platforms.

Core Competencies

• Strong communication and collaboration skills.
• Results-oriented and detail-focused.
• Team leadership and performance management.
• Commitment to fairness, teamwork, and professionalism.