Office Manager

About the role

We’re looking for a committed and proactive Office Manager who is dedicated to patient-centered care and recovery. With us, you’ll play a critical role in promoting a well-organized and supportive environment, maintaining accurate patient and financial records, and managing the administrative support team. If you want to make an impact on the lives of many, join us in our mission to break patients free of addiction and rebuild hope.

Responsibilities

• Provide Care: Help ensure every patient begins and completes their treatment journey with a positive, compassionate experience by supporting intake, scheduling, and discharge processes.
• Coordinate patient appointments with medical staff to promote timely access to care.
• Develop staff schedules and coordinate daily workflow to keep operations running efficiently.
• Ensure compliance with all regulatory, accreditation, and organizational standards.
• Manage Documentation and Inventory: Safeguard the accuracy of patient identification, financial records, and fee collection processes to maintain trust.
• Assist patients with insurance documentation to help reduce barriers to treatment.
• Prepare bank deposits, complete accounting responsibilities, and submit timely operational reports that support informed decision-making.
• Manage office supplies, reception operations, and daily administrative needs to create an organized environment for patients and staff.
• Team Building: Lead, mentor, and support the administrative team in delivering exceptional service to patients and colleagues.
• Recruit, train, coach, and evaluate administrative staff while fostering accountability, collaboration, and professional growth.

Requirements

Required Qualifications

• High school diploma or equivalent.
• 3 years of general office experience or 1 year of office management experience.
• Must hold and maintain a valid driver’s license.

Preferred Qualifications

• Strong leadership, communication, and customer service skills.
• Basic accounting and data entry proficiency.
• Knowledge of confidentiality requirements and information release protocols.
• Ability to work independently, prioritize tasks, and manage multiple responsibilities in a fast-paced environment.

Physical Requirements and Working Conditions

• Fast-paced clinical environment with periods of increased activity.
• Exposure to patients with substance use disorders, mental health conditions, infectious diseases, and/or criminal justice involvement.
• Prolonged standing, bending, and stooping.
• Alternating between sitting and standing throughout the workday.
• Potential exposure to bloodborne pathogens.
• Use of appropriate personal protective equipment (PPE) when required.
• Frequent keyboarding and computer use.

Benefits

• Work-Life Balance: Flexible and predictable schedules; early in/early out hours; no nights and no Sundays; generous paid time off; enjoy holidays off.
• Comprehensive Benefits: Medical, dental and vision coverage, plus life insurance and disability protection; competitive discretionary 401(k) match.
• Recognition and Rewards: Competitive compensation; quarterly bonus potential; incentives for certifications or licenses.
• Employee Perks: Employee Assistance Program (EAP); self-care and wellness services; exclusive discounts on various services and entertainment options.
• Grow With Us: Role-based training programs; developmental opportunities; clinical supervision hours; certification support; career advancement pathways with leveling program; tuition reimbursement.

Pay

$20.00 - $23.00 hourly + bonus structure

Schedule

6:00 AM - 2:00 PM, Mon-Fri, fully on-site