Office Manager

About the role

In this role, you will make an impact by enabling and ensuring the site is safe, available, and operational while demonstrating the culture and character of the organization. You will act as the first point of contact for visitors and callers, support individual and department staff, and serve as an extension of senior management to ensure a positive customer experience.

Responsibilities

• Act as the organization's first point of contact for visitors and/or callers while ensuring professional communication.
• Receive and direct calls in a courteous and efficient manner.
• Welcome visitors, ensure and maintain proper sign-in documents, and explain/follow safety procedures.
• Complete all incoming and outgoing mail requirements, including courier services, and manage maintenance of the postage machine.
• Schedule appointments, meetings, and book conference rooms.
• Order lunch for both employees and visitors.
• Manage the office supplies stockroom, place office supplies orders, and maintain effective administration.
• Contact vendors and suppliers to advise of plant/site shutdowns and other disruptions in service.
• Maintain badges for new hires, contractors, and visitors.
• Support administrative projects as assigned and provide other administrative support activities where required.
• Ensure all maintenance issues are identified and provide appropriate response and resolution.
• Act as a site health, safety, and environmental team member and be responsible for monthly reporting.
• Manage and keep up-to-date site-level documentation.
• Responsible for implementing the site strategy and plan.

Requirements

• Plans and aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
• Action-oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Ensures accountability – Holding self and others accountable to meet commitments.
• Communicates effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Hospitality – Ability to create an environment and experience that goes beyond the customer’s expectations by serving their needs.
• Safety – Relentless focus to ensure the facility environment is clean, organized, and safe, and that people are protected, aware, and understand how to operate in emergency situations.
• Learning-oriented – An active learner who desires to learn and try new things.
• Agile & flexible – Adaptable to new situations and able to react to new experiences; ability to work in a fluid and dynamic environment.

Qualifications

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Previous office management, reception, executive admin, or hospitality services experience is desirable. Other transferrable experience will be considered.

Pay

Base salary range: $55,195 to $61,326 per year. This is an office hourly role, not a salaried position.