Office Manager

At Arthritis Knee Pain Centers we are committed to providing exceptional, non-surgical, non-opioid, pain-relieving therapy to patients suffering from chronic osteoarthritis of the knee. Every patient is special. Every patient is family. Our care standard celebrates every patient's unique needs with empathy, care, and transparency.

About the role

As Practice Manager, you will be responsible for creating and maintaining an efficient, effective, energetic and enthusiastic practice environment. You will gain and maintain the knowledge necessary to support each role in the practice. The target is to ensure a positive patient and staff experience, with accuracy, consistency, and compassion.

Responsibilities

• Greet patients
• Ensure staff is well equipped
• Keep an open line of communication with patients and staff
• Monitor and control patient wait times
• Lead morning meetings
• Address patient concerns
• Review patient charts
• Ensure practice administrative duties are completed promptly
• Maintain discretion regarding patient health information
• Maintain weekly reconciliations and deposits
• Work with patients to resolve any outstanding payment issues
• Attend recurring and ongoing training calls
• Monitor inventory counts and place orders

Requirements

• 3 years minimum medical practice management experience
• Proven working experience as a medical practice manager
• Knowledge of medical office management systems

Skills

• Friendly
• Excellent time management skills and ability to multi-task and prioritize work
• Social perceptiveness and service oriented
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proficiency in MS Office and patient management software

Benefits

• 401K with match
• Paid time off
• Dental
• Vision
• Medical
• Disability
• Bonus eligibility

Schedule

Monday to Friday
8:30 AM to 5:00 PM

Work Setting

• In-person
• Office
• Private practice

Medical Specialty

Orthopedic Medicine

Company Culture

As a team member with Arthritis Knee Pain Centers, you will receive the support and training you need to be successful in your role. We deliver incredible patient care in which we are known for. You'll gain a deep understanding of our values, business measures, standards, operations, exposure to leadership, and participation in developmental events. With 16 medical practices across the US and growing, you will have an opportunity to become a part of the AKPC family, deliver exceptional patient care, and work with a reliable team in a state-of-the-art facility.

We work individually and as a team to achieve our standard of care: Treat every patient as if he/she is a beloved family member. In every patient engagement, we lead with six guiding principles:

• Dignity
• Compassion
• Responsiveness
• Personalization
• Privacy
• Safety