Office Manager

Primary Responsibilities

• Schedule jobs and coordinate daily technician routes
• Manage schedule changes, weather delays, and client rescheduling requests
• Ensure technicians have accurate job information and updates
• Answer and manage incoming calls, emails, and customer communication
• Support accounts receivable, accounts payable, payroll, and bookkeeping
• Track key business metrics and reporting
• Maintain inventory, office systems, and operational records
• Aid in social media posting and customer reviews
• Support onboarding, vendors, and administrative projects
• Help improve systems and processes as the company grows

Required Experience

• Previous experience scheduling employees, technicians, service appointments, routes, or field staff
• Experience managing multiple priorities in a fast-paced environment
• Strong computer and software proficiency
• Excellent written and verbal communication skills

Preferred Experience

• CRM experience (Markate or similar)
• QuickBooks or bookkeeping experience
• Office management, operations, or administrative leadership experience
• Service industry, trades, home services, construction, or field operations experience
• Social media management experience