Office Manager

On-siteAdministrativeFull-time

Respond to job leads in a timely manner
Cooking and serving meals
Coordinating the schedule and material ordering for multiple craftsmen and projects
Handles customer service issues as they arise
Answer phones, review inbound emails, respond to customer calls and online leads in timely manner
Keep Field staff updated on schedule changes in the office and communicate schedule adjustments as needed
Partner with owner on hiring, training and evaluating the craftsman
Work with field manager to ensure adequate new craftsman shadowing assignments prior to assigning craftsmen solo projects
Utilizing our dispatching & schedule management software
Returning customers calls as needed and following up with past customers
Develop and lead AHS Jersey Shore "Safety Team" and ensure safety metrics tracked and safety manual is kept updated
Aid the owner on other duties as assigned
Audit job invoices and paperwork to ensure full billing, including accurate labor hours, package prices and materials costs
Drive high bookings rate and labor hours per day to maximize income for craftsmen and profit
Ensures account receivable are kept at below target level
Performing paperwork and filing duties
Aid in solving operational logistics to ensure a smooth customer journey
Write thank you notes as follow up to each work order

High school diploma or GED
3-5 years of administrative assistant/scheduling experience
Comfortable with sales
Adaptive to technology
Strong customer service skills
Solid typing skills; ten-key skills, a plus
Great multitasking and prioritization skills
Exceptional communication skills
Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus
QuickBooks Online or other accounting knowledge, a plus
Customer-facing experience, a plus
ServiceTitan experience is a major plus

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