Office Manager

Job Responsibilities

• Utilize Ace dispatching & schedule management software to ensure timely and accurate scheduling of customer needs.
• Provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.
• Facilitate calls to educate customers on the types of services & solutions we provide as well as our service model.
• Manage digital and physical documents, ensuring key metrics are transparent and visible to the entire TEAM.
• Lead and coach office staff on following Service Path and using tools and systems to improve customer experience and office efficiency.
• Develop and report weekly on key metrics for Office Management; non-billable hours, daily/weekly/monthly revenue, average daily revenue, average invoice revenue, outstanding AR, bookings/leads and booking rates or others as mutually agreed.
• Solicit cross team feedback and corrective action plans for metrics consistently below target, seek broad team input on solutions prior to deploying.
• Partner with Owner and Field Manager on Hiring, Training and Evaluating craftsmen.
• Assist the Owner on other duties as assigned and mutually agreed.

Job Requirements

• Leadership – A key member of the Leadership team, partners with Owner and Field Manager to manage the assets of the company, delight customers and responsibly grow business.
• Accountability - Measures and reports on key metrics and profitability; including Accounts Receivable; bookings/leads and close rates, daily/weekly/monthly revenue, revenue/hours per craftsman and is the lead for overall management of the customer schedule.
• Profitability – Audit job invoices and paperwork to ensure full billing, including accurate labor hours, package prices and materials costs. Drives high bookings rate and labor hours per day to maximize income for craftsmen and profit. Ensures Accounts Receivable are kept at or below target levels.
• People Management - Leads Office management and is integral in the hiring, onboarding, training and review processes for Office Staff. Summer interns direct report to Office Manager. Critical member of Craftsmen hiring team, and works closely with Field Manager on craftsman coaching and development plans.
• Communication – Is the voice of the business for Customers. Communicates clearly the value proposition, Service Path and messages on how we are different from others in our industry. Coaches and assists Craftsmen on use of dispatching software, receipt and documentation management and timely return of required paperwork to complete job review.
• Education - Stays current on latest software and AHS Best Practices for office to drive process efficiencies.
• Relationships - Builds positive relationships with Leaders, Office Staff, Craftsmen, customers, sub-contractors, and suppliers.
• Innovation & Continuous Improvement – Brings a sense of optimism, and a drive for innovation, to Office Management role and Leadership Team. Never satisfied with the status quo, consistently offers constructive ideas for process improvement to make things even better.

Benefits

• Competitive pay ranging from $27-$29 per hour
• Health insurance
• Vision, Dental, Accident, Hospital, Crit Illness, Life Insurance
• Employee discounts
• Flexible scheduling
• Advancement and growth opportunities
• Regular pay reviews
• Plus more!