Office Manager/Administrator

About the role

TruBlue of Lower Hudson Valley is a Home Ally Service company dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are dedicated to helping busy adults and seniors protect their home investment.

Responsibilities

• Maintain communication with customers via our office phone system, texting, and emails.
• Schedule meetings with potential customers for our estimators.
• Schedule approved jobs according to staffing availability.
• Maintain inventory of all literature and marketing materials used by TruBlue.
• Relay any communications between clients, staff, and management.
• Track hours worked by employees per job.
• Track purchases made for each job.
• Aid in sending out invoices when the projects are complete.
• Aid estimators with material location and pricing.
• Help maintain our social media accounts and email communication with our prospects.

Requirements

• Excellent computer skills, including Excel, Word, and CRM platforms.
• Excellent social media knowledge including Facebook, Nextdoor, etc.
• Strong work ethic and take pride in your work.
• Expert in customer satisfaction – treat people with respect and expect it in return.
• Ability to communicate with clients with diverse socioeconomic status and age differences.
• Ability to work with a diverse team of employees.
• Ability to set an efficient schedule for a growing number of crew members.
• Ability to adjust to interruptions, (ie. last minute cancellations, call-offs, illnesses, etc.).
• Basic knowledge of business principles including profitability and efficiency.

Qualifications

• Driver's license and transportation (will work a majority of the time remotely).
• Legal citizen of the US and speak fluent English.

Skills

• Excellent computer skills, including Excel, Word, and CRM platforms.
• Excellent social media knowledge including Facebook, Nextdoor, etc.
• Strong work ethic and take pride in your work.
• Expert in customer satisfaction – treat people with respect and expect it in return.
• Ability to communicate with clients with diverse socioeconomic status and age differences.
• Ability to work with a diverse team of employees.
• Ability to set an efficient schedule for a growing number of crew members.
• Ability to adjust to interruptions, (ie. last minute cancellations, call-offs, illnesses, etc.).
• Basic knowledge of business principles including profitability and efficiency.

Benefits

• 6 paid holidays after 6-month anniversary.
• Paid vacations.
• TruBlue t-shirts, polos, and other company gear.

Pay

TBD

Schedule

Majority of the time remote, with occasional in-office meetings.