Office Manager, 2nd Street Office, Rochester MN

About the role

We're looking for an organized, collaborative, and service-driven Office Manager to join our 16th Ave SW / 2nd Street office in Rochester, MN. The Office Manager is responsible for the overall day-to-day operations of the office, ensuring exceptional member service, efficient processes, and a positive work environment. This role works closely with retail leadership and serves as a leader within the office, supporting staff, promoting Altra's mission and values, and representing the credit union within the community.

Responsibilities

• Oversee daily office operations, including workflow coordination, scheduling, and facility readiness.
• Manage Member Service Representatives and Solutions Specialists.
• Lead, coach, and support office staff to ensure excellent member service and engagement.
• Ensure compliance with policies, procedures, and regulatory requirements.
• Monitor office performance, productivity, and service standards.
• Assist in the development of annual budgets/goals for the office and update/track progress throughout the year.
• Promote awareness of Altra through involvement in scheduled work events, community outreach, and activities that may occur outside of normal business hours.
• Lead the Relationship Building and Sales function for the office, setting the example and tone for the Altra Brand.
• Attend Altra staff meetings and update staff on any pertinent changes within Altra and the credit union environment.
• Be available during most office hours to support questions, issues, or staffing needs and handle other duties unique to the office.
• Assist members in all areas of member-service and consumer lending.

Requirements

• Associate's degree (or higher) in a business-related field such as finance, accounting, or marketing OR equivalent (two years) experience.
• 3+ years' financial institution experience, including consumer lending and mortgage lending.
• Previous experience in office management, branch operations, or a leadership role in a service-based environment (preferred).

Skills & Abilities

• Self-starter, capable of working with general instructions and minimal supervision.
• Strong organizational, communication, and leadership skills.
• Ability to multitask, prioritize, and adapt in a fast-paced, growth-oriented environment.
• Proficient PC skills, including experience using Microsoft Office products (Word, Excel, Outlook, and Teams).
• A collaborative mindset with a passion for coaching and developing others.
• Interest in community involvement and relationship-building.
• Bilingual (English / Spanish / Hmong) skills are strongly encouraged to support and better serve our diverse membership.

Schedule

This position is 40 hours a week, Monday through Friday. Typical hours are 8:00 a.m. to 5:00 p.m. There may be some opening and closing shifts on a rotational basis with the team. Candidates should be able to accommodate varying schedules within these timeframes to meet business needs.

Pay & Benefits

• Competitive starting salary from $76,320 to $95,400 annually.
• Eligible for manager/office bonuses.
• When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing a language exam.
• Comprehensive benefits package that includes medical, dental, and vision coverage.
• Group life insurance and supplemental life insurance options.
• Up to a 6% employer-matched 401(k) + additional 3% employer contribution.
• Two-week paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years.
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid).
• Employee-only perks and discounts.