Office Manager 00156

About the role

The Office Manager plays a key role in ensuring positive and consistent customer service and in supporting the delivery of Human Resources (HR) programs for CNU employees. The role directly assists with the administration and coordination of a comprehensive, complex range of HR services, including classification and compensation, benefits, training and development, employee relations, and recruitment. The Office Manager oversees day-to-day front-office operations and provides service to employees and all HR stakeholders, including CNU employees and various external constituencies. The position serves as the first point of contact and a trusted resource for employee and community inquiries, responding promptly and accurately using advanced knowledge of HR program requirements, policies, procedures, and guidelines. The Office Manager resolves issues as needed and escalates complex matters to the appropriate HR personnel when required. Additionally, the Office Manager effectively utilizes complex databases and spreadsheets to support HR operations and reporting.

Responsibilities

• Provide excellent oral and written communication; work accurately with details; demonstrate initiative; exhibit discretion; demonstrate flexibility.
• Format and write formal letters and memoranda.
• Provide office management skills; maintain inventory; manage complex files.
• Work a flexible schedule as needed based on business needs, including supporting employee orientation and other pre-planned events.
• Independently navigate challenging conversations with professionalism, empathy, and sound judgment while effectively addressing and resolving customer concerns.
• Manage executive office operations.
• Work with complex and comprehensive programs requiring the ability to understand, interpret, and disseminate complex written guidelines and regulations.
• Perform moderate to difficult operational duties; develop and use databases and spreadsheets.
• Develop and maintain very positive customer relations within the office as well as with extensive on- and off-campus constituencies.
• Organize work to ensure the timely delivery of services and support; make independent work flow and priority decisions; manage multiple projects.
• Develop high-quality written correspondences including memoranda, email, letters, and reports.
• Safely lift and carry light loads (1–20 lbs.) in accordance with established safety protocols, with or without reasonable accommodations.
• Stand for extended periods while performing job-related tasks, with or without reasonable accommodations.
• Remain seated for extended periods, maintaining focus and productivity in a sedentary work environment, with or without reasonable accommodations.
• Bend, kneel, or crouch as needed to complete assigned duties, with or without reasonable accommodations.
• Walk for extended periods or distances as required by the job, with or without reasonable accommodations.
• Perform repetitive motions with hands, wrists, or arms, often associated with typing, data entry, and similar, with or without reasonable accommodations.
• Reach and extend arms in various directions to access materials, tools, or equipment as needed for task completion, with or without reasonable accommodations.

Qualifications

• High school graduate or equivalent education/experience that equates to a high school diploma.
• Experience in office management.
• Experience with word processing, database, and spreadsheet software.
• Experience working with the public or providing customer service.

Additional Considerations

• College coursework in secretarial science or related studies or a Bachelor’s degree.
• Experience working at a VA state agency.
• Experience with onboarding documents such as tax forms and/or I-9 documents.
• Experience in an educational institution.
• Experience managing an office inventory and/or budget.
• Experience working with eVA purchasing system.

Benefits

This position includes Commonwealth of Virginia and Christopher Newport University employee benefits. CNU offers a comprehensive benefits package to include retirement plans, medical, dental, vision, and a variety of other options. Available leave includes vacation, sick time, personal time, and volunteer/service leave. State employees are eligible for discounted travel, banking, legal and retail services, among others. To view more information about our benefits, please visit https://cnu.edu/hr/benefits/.

Pay

Salary $42,560 to $53,200; commensurate with education and experience.