OFFICE LIAISON-NEURO SURGICAL PRACTICES

Responsibilities

• Assists in urgent and emergent medical situations, and obtains and operates emergency equipment.
• Assists provider in assuring patient follow-up processes, i.e., referrals, lab, obtaining patient education materials.
• Affords management of patient flow ensuring rooms are efficiently utilized and patient wait time is minimized.
• Cleans, prepares, and stocks all patient exam areas and workstations.
• Affords maintenance of essential ambulatory equipment, instruments and supplies; assists in the care, cleaning and sterilization of equipment and instruments; and assists in maintaining the inventory of medical supplies.
• Documents patient care information per policies and procedures in the medical record.
• Obtains vital signs, identifies reason for visit and prepares patients for visit.
• Prepares and supports patient, and assists the provider with medical procedures.
• Ensures a clean and orderly environment and that all systems are functional.
• Prepares and processes any administrative communications between the physician and other service areas.
• Serves as the practice liaison for all external affairs.
• Enters patient demographic and financial information into the computer systems and/or practice management systems.
• Obtains documents related to patient's identification and insurance; prepares all necessary paperwork for patient records.
• Verifies questionable information. Obtains signatures on forms and regulatory documents.
• Schedules protocols; schedules patients and notifies the appropriate referring provider and patient of schedule plans and or delays.
• Determines referring physician information, tracks their patients, and prepares follow-up summary reports.
• Works with physicians, patients, third party payers/vendors, and billing/collection services.
• Greets and receives all customers; answers the telephone in a timely manner and responds and follows up to all messages.
• Provides patients with information regarding test/procedure preparation, scripts, scheduled dates and times, warnings, insurance payments options, referral needs, location and directions to service areas and parking.
• Prepares reports that assess overall performance and productivity for practice operations.
• Verifies insurance eligibility and obtains pre-certifications and/or prior authorizations; follows-up on accounts with incomplete information for resolution.
• Collects and accepts co-payments for office visits and provides receipts for payment, coordinates with finance team other payment arrangements.
• Orders, receives and accounts for all clinical supplies; works with supply chain in maintaining appropriate inventory.
• Secures all pharmaceutical samples and materials for patient care.
• Coordinates information and accesses physicians schedule in EPIC.
• Functions as an advocate for customer needs; utilizing Chain of Command when unable to meet needs, resolves conflict or concerns.
• Provides information, direction and support as needed to surgeons, surgeon's office staff and others as appropriate to utilize emergent, urgent, add-on and other models of access to surgical resources.

Qualifications

• Knowledge with working with electronic health records and practice management systems.
• Knowledge in current CPT coding is desirable.
• Must possess good written and verbal communication skills, organizational/analytical skills, mathematical skills and basic personal computer skills.
• Customer service oriented attitude and behavior.
• Knowledge of procedures for maintaining safety of the patient.
• Knowledge of medical terminology.
• Proficient operational knowledge of equipment and infection control.
• Demonstrated professional courtesy and non-judgmental.
• Ability to respond to the patient's needs, recognize a medical emergency and to provide care under stressful and emergent circumstances.
• Ability to assess and interpret data about the patient's status in order to identify each patient's age specific needs and provide the care needed by the group serviced.
• Ability to work independently and in a team environment.
• Ability to multi-task, prioritize, work independently, exercise good judgement and work with employees/providers at all levels and with external parties.
• Ability to respond to the patient's needs, and the ability to empathize and provide compassionate patient care.
• Document all activity done on each account and update EPIC systems on all accounts that need billing to insurance.
• Must have working knowledge of insurance claim filing, collections and established refund processing procedures.
• Enters the proper billing indicators/account note types on each account work for productivity tracking.