Office & IT Support Coordinator

About the role

We are seeking a proactive and detail-oriented Office & IT Support Coordinator to support day-to-day operations at our Phoenix facilities. This role serves as the on-site point of contact for both office operations and basic IT support, ensuring employees have a smooth and well-supported work environment. You will partner closely with our remote IT team based in Houston to provide hands-on technical support, including new hire setup and troubleshooting, while also supporting office operations and employee coordination. This role is ideal for someone who is highly organized, tech-savvy, and enjoys balancing structured tasks with hands-on problem solving.

Responsibilities

IT Support (On-Site & Coordination)

• Provide basic troubleshooting for hardware, software, printers, and network connectivity issues
• Act as the on-site “hands and eyes” for the remote IT team based in Houston
• Support new hire technical onboarding, including device provisioning, workstation setup, and account access readiness for Day 1
• Assist employees with login issues, system access, and general technical support
• Coordinate with third-party IT vendors for installations, repairs, and maintenance
• Help triage, escalate, and follow up on IT tickets to ensure timely resolution
• Facilitate seamless meeting execution by managing setup of presentations, audio/visual equipment, and room seating arrangements
• Maintain and organize office technology, including laptops, peripherals, and shared equipment

Office Operations & Administrative Support

• Manage office supplies, inventory, and ordering
• Coordinate team lunches, meetings, and office events
• Serve as the primary point of contact for office vendors and facility-related needs
• Handle incoming mail, packages, and general office coordination
• Maintain an organized, clean, and functional office environment
• Provide general administrative and operational support as needed

People Operations Support (HR Coordination)

• Support employee onboarding logistics in partnership with HR (scheduling, coordination, and Day 1 readiness)
• Assist with internal communication and coordination of training or company initiatives
• Provide general support to employees by helping route HR-related questions to the appropriate resources
• Maintain confidentiality and professionalism when handling sensitive information

Requirements

• Required 1–2 years of experience in office administration, IT support, or a related role
• Strong organizational and time management skills with the ability to prioritize across different types of work
• Basic technical troubleshooting ability (Windows/Mac, printers, Wi-Fi, etc.)
• Strong communication and problem-solving skills
• Bilingual (English/Spanish) is a plus
• Ability to work independently and adapt in a fast-paced environment

Preferred Qualifications

• Experience in a help desk or IT support environment
• Familiarity with ticketing systems (e.g., Jira, Zendesk, Freshservice)
• Experience with Google Workspace, Microsoft 365, or similar tools
• Experience managing data or reports in Excel or similar systems
• Interest in growing within IT support or operations