Office & Intake Administrator

About the role

Be the welcoming face of our organization and the first point of connection in each applicant’s journey—setting the tone with professionalism, warmth, and care. In this role, you’ll keep our front office running smoothly while guiding applicants through a thoughtful, detail-driven intake experience that truly makes an impact.

Responsibilities

• Answer phones in a professional manner and direct calls to appropriate staff.
• Manage the Info email account, including replying to general inquiries and forwarding other inquiries to the appropriate staff.
• Receive visitors in a polite and courte manner and notify the appropriate person or department of their arrival.
• Provide exceptional customer service.
• Schedule all corporate and Nashville home tours.
• Provide administrative support for the Intake Department.
• Complete daily courtesy calls and emails to new applicants and schedule their inquiry call.
• Complete a second courtesy call weekly for applicants who have not scheduled their inquiry call.
• Schedule Getting to Know You calls as requested by Intake staff.
• Send encouragement cards by mail to applicants.
• Manage the texting account to correspond weekly with active applicants, respond to any general inquiries, and forward additional inquiries to the appropriate staff.
• Additional duties as assigned.

Requirements

• High school diploma or GED required; Bachelor's Degree preferred but not required.
• Professional appearance is required for this position as it is often the very first impression one has of the ministry.
• Excellent interpersonal skills required.
• Must be able to handle multiple phone lines in a professional and courteous manner while displaying patience and compassion.
• Exceptional communication skills (written and verbal).
• Must be dependable and able to work alone.
• Intermediate experience in Microsoft Word, Excel, and Outlook.

Schedule

In Office Monday–Thursday 8:00 am–5:00 pm, Remote Friday 8:00 am–5:00 pm.

Pay

$20–$21/hour.

Benefits

• Health, vision, and dental benefits offered to full-time employees.
• Life Insurance.
• 401K benefits.
• PTO, Holidays, and generous bonus days at Christmas.
• Business casual dress code.
• Work-life balance.
• Opportunities to exercise your faith working alongside a supportive team of believers.
• Attend sessions led by dynamic Bible teachers and Christian speakers and authors brought in from all over the world.