Office Coordinator - Urology Mens Health

Location: 1262 Post Rd, Fairfield (10429)
Schedule: Monday - Friday

About the Role

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. Our physician-led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care, and more than 30 different specialties.

Responsibilities

• Supervises the administrative and clinical staff and practice operations including scheduling, workflow, service delivery, and employee performance.
• Serves as primary resource to office staff on administrative matters including, but not limited to: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization.
• Assists the clinical and medical staff in organizing and triaging care by accurately relaying pertinent patient information, adjusting the patient schedule as needed, scheduling and coordinating urgent care with other resources within practices, and releasing health information in accordance with HIPAA requirements.
• Ensures that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner. Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur.
• Ensures that all staff members comply with HIPAA requirements.
• Maintains and adjusts staff schedules to complement practice provider schedules.
• Responsible for processing all new patients into the practice, maintaining contact, and acting as the patient’s primary resource and contact as they are brought into the practice.
• Travel to regional Urology offices, as needed.

Qualifications

• High school diploma
• Bachelor’s Degree and/or appropriate certification preferred
• Patient Service Coordinator experience desired
• Strong communications skills and experience in a leading role required
• Ability to improve quality and productivity by identifying improvement opportunities

Benefits

• Career growth and movement opportunities within our network
• On-going education and training
• Robust Benefits Package
• Generous PTO to promote work/life balance
• Special Interest Groups
• Referral Bonus Program (top leader number of employee referrals in the industry)
• Wellness Programs
• Employee Discount Programs
• Supportive culture
• Awards & Recognition
• Flexible Scheduling
• Rewarding Compensation
• 401K with company match
• Clinical specialty opportunities