Office Coordinator - Urology

Job Summary

The Office Coordinator is responsible for managing performing a variety of administrative functions related to the daily operations of the practice. Travel within the Hartford region; reliable transportation needed.

Responsibilities

• Supervises the administrative and clinical staff and practice operations including scheduling, work flow, service delivery and employee performance.
• Serves as primary resource to office staff on administrative matters including, but not limited to: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization.
• Assists the clinical and medical staff in organizing and triaging care by accurately relaying pertinent patient information, adjusting the patient schedule as needed, scheduling and coordinating urgent care with other resources within practices and releasing health information in accordance with HIPPA requirements.
• Ensure that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner. Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur.
• Ensure that all staff members comply with HIPAA requirements.
• Maintain and adjust staff schedules to compliment practice provider schedules.
• Responsible for processing all new patients into the practice, maintaining contact and acting as the patient’s primary resource and contact as they are brought into the practice.

Qualifications

• Bachelor’s Degree and/or appropriate certification preferred
• Healthcare work related experience desired
• Leadership experience required
• Strong communications skills
• Ability to improve quality and productivity by identifying improvement opportunities