Office Coordinator-Urgent Care

Essential Job Functions

• Ensures patients receive friendly, efficient service
• Supervises the medical reception staff
• Planner and implements operational processes of the front desk department
• Works with other managers in the office to achieve operational goals
• Manages more complex patient reception/medical records problems or insurance issues
• Supervises day-to-day operations of assigned areas
• Communicates thoroughly and promptly with office leadership, providers, triage and staff regarding all issues impacting day-to-day operations
• Maintains and updates regular schedules and PTO for assigned staff
• Keeps department staff informed on new guidelines and information
• Oversees the ordering and maintenance of office supplies for the front office
• Manages clerical audits, internal and external
• Assists in the development and oversight of the office budget
• Serves as go-to for more complex and escalated issues
• Supports other offices, attends required meetings and training, and participates in committees as requested
• Assumes additional duties as required

Organizational Expectations

• Creates a positive, professional, service-oriented work environment
• Works effectively as a member of the office management team
• Completes IHA’s “The Customer” training and adheres to IHA’s standard of promptly providing a high level of service and respect to internal or external customers
• Maintains knowledge of and complies with IHA standards, policies and procedures
• Maintains complete knowledge of office services and in the use of all relevant office equipment, computer and manual systems
• Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines
• Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities
• Embraces new ideas and respects cultural differences
• Uses resources efficiently

Essential Qualifications

• Education: High School graduate or equivalent with applicable college coursework or seminars in management and supervision. Prefer Associate’s or Bachelor’s degree in relevant field (Management, Healthcare Administration, etc.)
• Credentials/Licenses: Office Coordinators who are training Medical Assistant staff must be credentialed as a Medical Assistant through one of the following certifying agencies: American Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Center for Competency Testing (NCMA), National Healthcareer Association (CCMA), National Association of Health Professionals (NRCMA), American Medical Certification Association (CMAC)
• Experience: Minimum of 3-5 years’ experience working in a Medical Office, with Reception or Cross-Trained Medical Assisting duties required. Prior supervisory experience strongly preferred