Office Coordinator, Staffing Pool-Full Time Days

About the role

The Office Coordinator (OC) performs a variety of office coordination, customer service, and revenue cycle functions in the day-to-day operations of the assigned clinic. The OC plays a key role in the practice’s front-end revenue cycle processes and patient experience. As part of the MWMG Staffing Pool, the work location for this position will vary based on clinic needs.

Responsibilities

• Greets and assists patients, families, visitors, and providers in a courteous and professional manner.
• Registers patients; verifies demographic, insurance, authorization, and referral information to support accurate billing and claims processing.
• Manages patient intake documentation and maintains efficient front-desk operations, including reception area monitoring and communication of scheduling updates.
• Answers, triages, and routes phone calls, voicemail messages, patient portal communications, and EHR tasks in a timely manner.
• Schedules and coordinates appointments, follow-up visits, surgeries, procedures, diagnostic testing, and other patient services.
• Collects and posts co-pays, deductibles, and outstanding balances; reconciles payments and related records.
• Maintains the accuracy, security, and confidentiality of patient records, payments, and databases.
• Communicates effectively with physician offices, patients, and internal departments to support care coordination and claims processing.
• Supports compliance and quality initiatives by collecting and documenting required program data.
• Assists with physician billing activities, charge entry, reconciliation, and insurance authorization processing as needed.
• Travels between clinic locations as needed and performs assigned duties within the CORE when travel is not required.
• Performs other duties as assigned.

Requirements

• High School diploma or equivalent required.
• Minimum of one year of medical office experience required.
• Electronic Medical Records experience required.
• Multi-specialty office experience preferred.
• Experience with Microsoft Office programs required.
• Constant (67–100% of workday) sitting and use of arms and hands; occasional (0–33% of workday) standing, walking, bending, squatting; ability to lift, push, and pull up to 10 lbs.; auditory and visual skills.
• Possesses critical thinking and analytical skills; ability to multi-task; ability to communicate effectively and collaborate with a multi-disciplinary team.
• Potential risk of exposure to chemicals.

Pay

Compensation Pay Range: $18.97 – $24.66 per hour.