Office Coordinator – St. Francis Downtown

Bon Secours is a faith-based, patient-focused organization dedicated to enhancing health and well-being through exceptional patient care. We foster a culture of compassion, collaboration, excellence, and respect, seeking individuals committed to our values of compassion, human dignity, integrity, service, and stewardship.

About the Role

The Office Coordinator coordinates services for an assigned practice, splitting time between Medical Assistant and Front Desk duties based on practice volume. This role oversees office staff, ensures compliance with regulatory requirements, and supports both clinical and administrative functions.

Responsibilities

• Demonstrate and meet annual competencies and skills as outlined in the departmental skills/competency checklist.
• Plan, prioritize, and coordinate work; maintain confidentiality; monitor quality control; identify and resolve problems; and communicate effectively in verbal and written forms.
• Maintain current knowledge of departmental policies, procedures, functions, and EMR to make informed decisions with guidance from the APM.
• Collaborate with providers to improve Press Ganey Patient Experience scores and implement processes when benchmarks are not met.
• Support initiatives such as PCMH, EMMI, Tel-Assurance, and Meaningful Use.
• Prepare patients and equipment for exams/procedures, apply/remove dressings, administer treatments under physician supervision, and maintain medical supply inventory.
• Manage physician call schedules, schedule surgeries/procedures with the OR, and provide phone triage for same-day appointments.
• Answer and direct phone calls, collect co-payments/deductibles, check patients in/out, and schedule new and return visits.
• Post daily charges, receipts, and encounter forms; ensure accurate CPT and ICD-9 coding, including modifiers and diagnosis codes; balance receipts and deposits.
• Verify insurance coverage, obtain authorizations, and notify physicians of pre-certification issues.
• Prepare and file patient charts, follow HIPAA guidelines for medical records, and thin charts per retention regulations.
• Train and retrain employees as needed.
• Establish and maintain effective working relationships with staff, physicians, administrative personnel, and patients.

Requirements

• High School Diploma or GED (required).
• Bachelor’s degree (preferred).
• BLS Basic Life Support – American Heart Association (required).
• 1-2 years of healthcare experience (preferred).
• 1-2 years of extensive customer service experience (preferred).
• Experience in pre-access areas (scheduling, pre-registration, financial clearance) preferred.

Benefits

• Competitive pay, incentives, and referral bonuses.
• 403(b) with employer contributions (when eligible).
• Medical, dental, vision, and prescription coverage, with HSA/FSA options.
• Life insurance, mental health resources, and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

Benefits may vary based on market and employment status.