Office Coordinator -School Based Health Center - Lynn

Summary

The School Based Health Center (SBHC) Office Coordinator supports daily activities and functions of the SBHC, assisting Behavioral Health clinicians and Medical Providers in coordinating students' medical and mental health care. This role includes scheduling appointments, maintaining record keeping systems, managing patient registration and consent forms, updating insurance and demographic information, completing referrals, and organizing student flow in and out of the SBHC. This is a 10-month or 12-month position.

Qualifications

• History of satisfactory attendance and a positive work attitude
• Experience with adolescents/children, particularly of the age group at the assigned school
• Experience in a Health Care and/or Mental Health setting; familiarity with medical records and medical terminology preferred
• Computer/typing skills; experience with Microsoft Office applications including Word, Outlook, Excel, and PowerPoint
• Knowledge of Third Party Billing and insurance reimbursement
• Ability to work in a fast-paced environment requiring frequent multitasking; flexibility
• Effective communication skills with multiple disciplines, professionals, and students/parents
• Excellent organizational and social skills
• Ability to work independently, be self-motivated, detail oriented, and assertive when necessary

Special Requirements

• Immunizations up to date and annual TB testing required
• Hepatitis B vaccine and annual flu immunization strongly recommended (available at no charge at the health center)
• Results of Criminal Offender Record Investigation (CORI) must be acceptable under health center standards
• Must have own transportation for transporting lab specimens, vaccinations, mail, and/or supplies to and from SBHC and LCHC

Core Responsibilities

• Respect and maintain patient confidentiality in all aspects of care including use of electronic information
• Treat all patients in a welcoming and professional manner
• Demonstrate professionalism through appropriate attire, attendance, attitude, and behavior within the clinical setting
• Contribute to the team effort by supporting all team members and maintaining an open and positive attitude
• Welcome new employees by assisting with their orientation to the team and mentoring as requested

Specific Duties

• Coordinate daily activities and functions of the Integrated SBHC including all Behavioral Health and Medical tasks
• Organize and maintain record keeping data collection systems, including patient registration forms, encounter forms, and provider's notes; maintain and organize all files
• Schedule student appointments for both medical and Behavioral Health
• Answer phones
• Assist SBHC Site manager and other staff clinicians with promoting clinic services and assuring necessary communication among LCHC, Lynn Public School students, staff, nurses, parents, and other SBHC staff
• Monitor and facilitate patient flow to assure efficiency for patients and providers for both medical and Behavioral Health services
• Maintain order and discipline in the SBHC
• Order and stock clinic supplies (office supplies are the responsibility of the Office Coordinator; clinic medical supplies and Behavioral Health supplies are the responsibility of providers who may request assistance as needed)
• Report pertinent patient observations to the appropriate provider
• Maintain confidentiality in accordance with LCHC Confidentiality Policy
• Attend relevant/required DPH and other trainings
• Perform word processing and data entry duties as needed; prepare reports for DPH, LCHC, and SBHC
• Talk with students briefly regarding their chief complaint/reason for visit; relay this information to the Behavioral Health provider or Nurse Practitioner; if the student seems to require urgent assessment, notify the appropriate provider and may also refer student to school nurse
• Assist Behavioral Health and Medical Provider with follow up of students regarding missed appointments, repeat lab tests, referrals, insurance information, notes to teachers, reminders of appointments, and other duties as assigned
• Interact with students to build confidence and trust in services available at the SBHC and LCHC
• Transport lab samples to/from SBHC and LCHC
• Process interoffice and outside mail by transporting mail to/from SBHC and LCHC
• Update and prepare SBHC forms and notices as needed
• Assist and refer students without insurance to enrollment coordinators at LCHC or school nurse
• If certified as a language interpreter, assist all SBHC staff with interpreter services as needed; if concerned about interpreting traumatic or stressful information, additional training from Behavioral Health Dept will be offered; interpreter services should not exceed 30 minutes in length; staff must consider the Office Coordinator's schedule when seeking interpreter support
• Assist other SBHC Office Coordinators at other sites when able and if necessary with all tasks above; if one SBHC requires coverage, the SBHC PASS Manager will assign other Office Coordinators to physically cover when necessary; if a second Office Coordinator is also out, all Office Coordinators will cover the site remotely by seniority or on a rotating schedule based on business of their own site; this includes cross-training of all tasks necessary to provide coverage to other schools
• Register patients using EPIC (Electronic Management System) or other electronic system utilized; process address changes/demographic information prior to each patient encounter
• Complete Behavioral Health referrals and referral communication
• Identify and update insurance coverage status and information on patient record at each clinical encounter for both medical and Behavioral Health providers
• Follow Behavioral Health protocol regarding notification and processing of new intakes and/or changes in patient's demographics and/or insurance
• Assist patients with completion of confidential care paperwork when necessary; process all confidential care applications as per LCHC policy
• Attend all mandatory monthly training meetings or as requested by Pass Manager

This response is AI-generated, for reference only.