Office Coordinator - Primary Care West Arbor

About the role

Full‑time day‑shift position. Trinity Health IHA Medical Group is seeking a compassionate and motivated Office Coordinator to oversee specified areas of the office in collaboration with the Practice Manager in order to deliver exceptional patient care. In this role, you will ensure patients receive friendly, efficient service and maintain efficient flow of the overall office while working with other supervisors to achieve operational goals as defined by practice leadership.

Responsibilities

• Supervise day‑to‑day operations of assigned areas.
• Manage more complex patient reception/medical records problems or insurance issues.
• Provide suggestions to continually improve processes and the customer experience.
• Assist with recruitment, hiring, orientation, training and coaching of staff.
• Maintain scheduling, time and attendance for staff.
• Evaluate staff performance, recommend promotions and disciplinary action.
• Coordinate care and serve as a liaison between patients and providers.
• Support quality improvement initiatives and disease management programs.

Requirements

• Education: High School Diploma or equivalent with applicable college coursework or seminars in management and supervision; preference for an associate or bachelor’s degree in a relevant field (Management, Healthcare Administration, etc).
• Credentials/Licensure: If training Medical Assistant staff, must be credentialed as a Medical Assistant through one of the following agencies: American Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Center for Competency Testing (NCMA), National Healthcareer Association (CCMA), National Association of Health Professionals (NRCMA), American Medical Certification Association (CMAC).
• Experience: Minimum 3‑5 years’ experience working in a Medical Office with reception or cross‑trained medical assisting duties; prior supervisory experience preferred.

Benefits

• Day‑one benefits with no waiting period for eligible team members.
• Comprehensive medical, dental, and vision coverage.
• Opportunities for professional growth, development, and career advancement.
• Collaborative, patient‑centered culture focused on excellence in care.
• Work with a mission‑driven organization serving communities across Southeast Michigan.
• Guided by the values of Commitment, Advocacy, Respect, Efficiency, and Service.
• Commitment to honoring the dignity of every person and embracing diverse perspectives to deliver compassionate, person‑centered care.

Pay

Competitive pay.

Schedule

Full‑time day shift.