Office Coordinator

About the Role

Westpark Springs, part of Lifepoint Health, is a behavioral health hospital serving the Texas community for over 10 years. The organization is accredited by The Joint Commission and recognized for the Psych Armor Certification. As a Housekeeper, you will support clinical, operational, and administrative excellence, contributing to the mission of making communities healthier.

Responsibilities

• Support the needs of the department with a focus on clinical, operational, and administrative excellence.
• Maintain supply of therapeutic tools such as worksheets, videos, and games for clinician use.
• Maintain the programming schedule per therapist dictation.
• Assist with charge reconciliation and data entry as required.
• Support the team with patient group assignments and coordination efforts.
• Provide impeccable customer service to patients, families, referral sources, and stakeholders.
• Support vital and UDS capture as needed.
• Complete DCAR reporting in a timely and accurate fashion.
• Organize and file paperwork.
• Maintain staff schedules and ensure program staffing.
• Monitor and record attendance, including tardiness and absences.
• Communicate with the treatment team to ensure chart compliance.
• Interface with others to ensure completion of physician follow‑ups from CPE.
• Manage family session schedules as required by the program.
• Work with the business office and utilization review department to ensure payment for services.
• Perform pre‑certifications and concurrent reviews.
• Develop relationships with payer sources.
• Interface with the UR department to ensure service coverage for patients.
• Maintain positive relationships with referral sources, community agencies, and organizations.
• Maintain program and patient information and data to create reports, census, and assist the Business Office in reporting.
• Schedule CPEs, nursing assessments, H&P and psychosocial assessments with appropriate clinicians within required timeframes.
• Schedule or complete UDS collections, including random screenings.
• Ensure orders are obtained for patients prior to starting services, as applicable.
• Actively participate in therapist discharge planning.
• Create appointments, initiate follow‑up care processes, and complete interfacing with organizations as directed.
• Cross‑train and support various outpatient functions including PCA, transportation, and financial counseling.
• Conduct appointment reminder calls.
• Collect copays and deductibles as applicable.
• Manage organizational tools to ensure efficient operations, including bed boards, group‑room assignments, treatment team schedule, flash reports, etc.
• Perform other responsibilities and duties assigned by leadership.

Requirements

• Education: High School Diploma/GED preferred.
• Certifications: CPR and De‑escalation certification required or obtainable within 30 days of hire.

Benefits

• Multiple levels of medical, dental, and vision coverage — with medical plans starting at $10 per pay period — and tailored options for part‑time and PRN employees.
• Life, accident, critical illness, hospital indemnity insurance, short‑ and long‑term