Office Coordinator

About the Role

At Bethesda North Wound Care, the Office Coordinator plays a vital role in supporting a compassionate, high-performing care team dedicated to healing and improving patients’ lives. In this role, you’ll be the welcoming face and organizational backbone of the clinic—ensuring smooth daily operations, coordinating patient visits, and creating a positive, seamless experience from check-in to follow-up. You’ll work closely with clinical staff in a collaborative environment where your attention to detail, communication, and empathy directly impact patient outcomes. As part of a respected healthcare system, you’ll benefit from a stable, mission-driven workplace that values your contributions, supports your growth, and recognizes the meaningful difference you make every day.

Location: Bethesda North Hospital, 10500 Montgomery Rd., Montgomery, OH

Schedule

Full time, day shift

Benefits

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings plans
• Tuition reimbursement

PRN positions are not eligible for TriHealth benefits. Learn more about our benefits.

Requirements

• High School Diploma or GED (Required)
• 1–2 years of clerical experience in a related field (Required)
• Computer proficiency in MS Office
• Familiarity with medical terminology
• Strong verbal and written communication skills
• Customer service experience
• Negotiation skills
• Ability to think independently

Responsibilities

• Coordinates daily activities of the clerical department
• Supports management staff with payroll, clerical duties, meeting minutes, and correspondence
• Monitors office processes; checks documents and communications for accuracy
• Assists in receiving patients and visitors, answers phones, and coordinates front desk activities
• Maintains and monitors office equipment and technology, placing service calls as necessary
• Performs data entry, billing, recordkeeping, and scheduling of staff, contractors, patients, or customers
• Conducts and oversees clerical duties including routing incoming calls, problem resolution, and customer service
• Adheres to TriHealth SERVE Standards and ALWAYS Behaviors in all interactions

Working Conditions

• Bending, climbing – Occasionally
• Concentrating, learning – Continuous
• Hearing: Conversation – Consistently
• Hearing: Other sounds – Occasionally
• Interpersonal communication – Continuous
• Kneeling – Occasionally
• Lifting <10 lbs. – Frequently
• Lifting 50+ lbs. – Rarely
• Lifting <50 lbs. – Frequently
• Pulling, pushing – Occasionally
• Reaching – Consistently
• Reading, sitting, talking, use of hands – Consistently
• Standing – Frequently
• Stooping – Frequently
• Thinking/reasoning – Continuous
• Color vision – Occasionally
• Visual acuity: Far – Frequently
• Visual acuity: Near – Consistently
• Walking – Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. All TriHealth team members are expected to demonstrate and live the following behaviors:

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences
• Respect everyone’s opinion and contribution, regardless of title/role
• Speak positively about team members and other departments in front of patients and guests

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared, and actively participating
• Pick up trash, ensuring the physical environment is clean and safe
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and look for ways to avoid waste

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions
• Show courtesy and compassion with customers, team members, and the community