Office Coordinator

About the role

The Salvation Army, an evangelical part of the universal Christian church, seeks a Full-Time, Monday-Friday, 35 Hours Per Week, Pay Range: $16.00-$17.00 Per Hour individual to join the MASS department.

Responsibilities

• Greet and assist all visitors and answer all calls in a professional, courteous, and friendly manner.
• Sign in consumers, direct them in completion of intake forms and check their qualifications for services.
• Prescreen consumers requesting services, food pantry, clothing, utility assistance or seasonal services.
• Update outgoing voice message to include all updates and program events.
• Answer telephone questions and make appropriate referrals. Also answer #5860, retrieve messages, and return calls in a timely manner.
• Retrieve referral/pantry e-mail messages from consumers and coworkers and respond in a timely manner.
• Inform and refer consumers needing assistance not provided by TSA.
• Order all office and copier supplies.
• Sort and distribute mail, packages and deliveries in a timely manner.
• Complete monthly safety building inspections and submit findings to the Safety Committee.
• Contact service providers for various equipment repairs and maintenance.
• Keep record of program participant phone calls and outcomes.
• Tracking and maintaining records for all food items donated, including donor information, quantity, type of food and estimated value.
• Compile and submit monthly gift in kind report the finance department timely.
• Distribute customer satisfaction surveys, compile data collection, prepare report for quarterly PQI meetings.
• Complete all end of month reporting and stats and submit timely.
• Complete monthly inspections, take program vehicle for scheduled maintenance and repairs.
• Maintain update bulletin board community flyers and resources.
• Absorb food pantry as needed.
• Driving is an essential function of this position.
• Absorb any/all seasonal services throughout each year.
• All other duties as assigned.

Qualifications

• High School diploma or General Education Degree (GED) required, and one to two years’ experience preferred.
• Ability to be flexible and able to work on multiple projects or tasks simultaneously.
• Intermediate skills in Microsoft software to include Word, Excel, PowerPoint and Access.
• The ability to access payroll, timekeeping and personal data via a web-based system.
• Administrative skills to include utilization of standard office equipment, data entry, 10-key, attention to detail and filing.
• Good communication skills both written and spoken, and ability to maintain effective working relationships.
• Demonstrated ability to handle confidential matters.
• Strong knowledge of various community resources.
• Ability to utilize trauma informed practices.

Supervisory Responsibilities

This position trains and supervises volunteers.

Education and/or Experience

High School diploma or General Education Degree (GED) required, and one to two years’ experience preferred.