Office Coordinator

About the role

DC Plumbing, Heating and Air Conditioning is dedicated to delivering top-tier mechanical and HVAC solutions to residential and commercial clients across San Clemente and surrounding areas. The company cultivates a supportive, family-like culture where active leadership helps every team member succeed. Position is Full Time, located in San Clemente, CA, focusing on Residential & Commercial Mechanical & HVAC Services. A valid driver’s license is required.

Responsibilities

• Manage high-volume inbound phone calls with professionalism, efficiency, and courtesy.
• Dispatch field technicians effectively using ServiceTitan to optimize daily routing and response times.
• Maintain and set up customer maintenance programs to drive long-term client retention.
• Coordinate front-office administrative operations, including data entry, document preparation, and filing.
• Oversee office supply inventory and proactively place orders to prevent operational delays.
• Collaborate closely with field technicians to resolve scheduling conflicts and streamline communication.

Requirements

• Minimum of 3 years of experience in front-office coordination or dispatching.
• Extensive, hands-on experience utilizing ServiceTitan software and managing maintenance programs.
• Proven ability to multitask and manage heavy call volume in a fast-paced environment.
• Strong interpersonal and communication skills to effectively collaborate with field crews.

Qualifications

• High School Diploma or GED equivalent.
• Prior administrative or dispatching experience within the plumbing, HVAC, or home services industry.

Pay

$25.00 - $34.00 per hour (based on experience)

Benefits

• Competitive hourly pay with overtime potential and bi-weekly pay cycles.
• 401(k) retirement savings program with employer matching.
• Comprehensive health and wellness coverage, including medical, dental, and vision insurance.
• Generous paid time off covering holidays, vacation, and sick leave.
• Provided tech package, including a smartphone or tablet for seamless operations.
• Ongoing professional training programs, including manufacturer and safety certifications.

Schedule

Full Time