Office Coordinator

Position Summary

The Office Coordinator provides administrative support to clinical staff. Answers telephone, screens calls, routes appropriately, retrieves and relays messages. Verifies patient information for registration and insurance verification. Coordinates patient scheduling internally & externally. Obtains precertifications, or assists in the precertification process, as required by healthcare insurers and/or managed care. Scans & enters documentation to EMR to substantiate patient treatment & claim submission. Participates in unit activities to promote patient satisfaction and performance improvement.

Education

Associates of Healthcare - Preferred

Experience

1-2 Years General Medical Office - Preferred

Licenses & Certifications

None Required

Core Job Functions

• Verify patient demographics, insurance and other vital statistical information required to identify and submit insurance claims for services rendered.
• Collect information required by government and the health system for analysis as necessary.
• Scan required documentation to support necessary insurance and healthcare claim processing.
• Prioritize messages and follow up to assure response to urgent messages has occurred.
• Maintain clinical schedule to assure appropriate patient flow per medical staff's expectations and guidelines.
• Review daily authorization status with insurance representative for all patients coming to the service.
• Communicate and collaborate with other departments to eliminate precertification denials.
• Perform patient and provider scheduling activities according to SOPs to include but not be limited to clinic visits, referral visits, diagnostic and other treatment visits.
• Correctly bill patients for services and accurately document to support charges.