Office Coordinator

About the role

Jewish Family & Children's Service is seeking a proactive and service-oriented Office Coordinator to support our Waltham headquarters and help advance our mission of strengthening individuals, families, and communities. This on-site role is based in Waltham, with regular interaction with staff, clients, visitors, and vendors.

Schedule

The standard schedule for this position is 8:00am to 4:00pm, with flexibility for start and end times within the 7:00am to 5:00pm range. Limited travel to other JF&CS locations and availability after hours for maintenance emergencies may be required.

Responsibilities

• Own day-to-day office operations—proactively managing administrative systems, anticipating operational needs, and implementing process improvements that keep staff productive and clients well supported
• Coordinate facilities-related projects and priorities, including building maintenance, repairs, inspections, permits, vendor relationships, and emergency preparedness activities
• Lead and support the office staff with flexibility and composure, ensuring reliable coverage, high-quality customer service, and responsive handling of both routine needs and unexpected issues
• Provide approximately 15 hours per week of front-desk coverage, creating a welcoming first point of contact for staff, clients, and visitors while managing calls, lobby traffic, and front-office security
• Coordinate with HR, IT, and Fiscal on office-related needs, including staffing logistics, office space planning, and staff support

Qualifications, Skills, and Experience

• 3-5 years of experience in office administration, operations, customer service, or a related field
• Strong organizational skills and the ability to manage multiple priorities in a busy office environment
• Ability to take initiative, solve problems, and follow through with minimal supervision
• Strong communication and customer service skills, with the ability to build positive relationships with staff, visitors, vendors, and community partners
• Experience coordinating projects, tracking deadlines, and working across departments to complete key tasks
• Flexible, calm, and responsive when priorities shift or unexpected issues arise
• Proficiency with Microsoft Office and comfort learning new technology, databases, and office systems
• Prior supervisory, team lead, or staff coordination experience preferred, but not required

About JF&CS

For more than 150 years, Jewish Family & Children's Service has been helping individuals and families build a strong foundation for resilience and well-being. We intentionally serve and employ people of ALL faiths, backgrounds, cultures, and abilities. We have a strong culture of professional development, work-life balance, and promotion from within.