Office Coordinator

About the Role

We are a fast-paced, upbeat chiropractic and progressive rehab clinic helping patients get back to doing what they love through chiropractic care, progressive rehab (PT), and other wellness services. If you are energetic, friendly, fun, purpose-driven, motivated, and a team player, this role involves involvement in many areas of the practice including promotional communications, helping people, customer service, and handling finances.

Responsibilities

• Insurance verifications
• Create financial worksheets
• Deliver financial reviews with patients
• Make product and supplement recommendations based on the doctor’s treatment plan
• Scan incoming insurance EOBs
• Assist with marketing campaigns, creative content, and community outreach
• Weekly patient reporting
• Maintain confidentiality as it pertains to HIPAA guidelines
• Work with the rest of the team to keep the clinic clean and clutter-free
• Manage patient flow between Doctor, Rehab, and Front Desk to ensure patient experience is efficient, fun, and effective
• Maintain patient accounts by obtaining, recording, and updating personal and financial information
• Collect patient charges, control credit extended to patients, and file, collect, and expedite third-party claims
• Maintain business office inventory
• Other administrative tasks

Requirements

• Two-year degree or more is preferred but not required
• Previous experience in customer service must be demonstrated
• Proficiency in Microsoft Office and Windows is required

Ideal candidates are those who have a gift for meeting new people and getting them to like you, are quick to smile with contagious enthusiasm, derive pleasure and strength from developing professional relationships with clients, and have a conscientiousness for doing things right and following tasks through to completion.

Benefits

• Paid time off (PTO) and other great benefits
• Continuous clinical and business training
• Company-paid CEUs
• Company-paid malpractice insurance
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Training & development