Office Coordinator

About the role

We are a fast-paced, upbeat chiropractic and progressive rehab clinic helping patients get back to doing what they love through chiropractic care, progressive rehab (PT), and other wellness services. If you are energetic, friendly, fun, purpose-driven, motivated, and a team player, we should talk! And because everything in our office moves quickly and there are multiple tasks to be completed, your strong phone, computer, and people skills are all vital. You’ll be involved in many areas of the practice including promotional communications, helping people, customer service, and handling finances.

Who you are

• Have a gift for meeting new people and getting them to like you
• People look to you first for help because they know it will get done
• Quick to smile and have contagious enthusiasm
• Derive a great deal of pleasure and strength from developing professional relationships with clients
• Have a conscientiousness for doing things right and following tasks through to completion

What you will do

• Insurance verifications
• Create financial worksheets
• Deliver financial reviews with patients
• Make product and supplement recommendations based on the doctor’s treatment plan
• Scan incoming insurance EOBs
• Assist with marketing campaigns, creative content, community outreach
• Weekly patient reporting
• Maintain confidentiality as it pertains to HIPAA guidelines
• Work with the rest of the team to keep the clinic clean and clutter-free
• Manage patient flow between Doctor, Rehab, and Front Desk to ensure Patient experience is efficient, fun, and effective
• Maintain patient accounts by obtaining, recording, and updating personal and financial information
• Collect patient charges, control credit extended to patients, and file, collect, and expedite third-party claims
• Maintain business office inventory
• Other Administrative tasks
• Show patients exercises and stretches
• Perform passive modalities in rehabilitation

Qualifications

• Two-year degree or more is preferred but not required
• Previous experience in customer service must be demonstrated
• Proficiency in Microsoft Office and Windows is required

Benefits

• Bonus based on performance
• Employee discounts
• Free uniforms
• Paid time off
• Training & development
• Wellness resources
• 401(k) matching
• Health insurance

We have multiple locations throughout Chicagoland — please indicate on your application what location would be best fit for you or if you are open to working at multiple locations (Chicago, Mokena, Plainfield, Aurora).