OFFICE COORDINATOR

Campbell County Health (CCH) is a comprehensive healthcare system serving northeast Wyoming, including Campbell County Memorial Hospital, Campbell County Medical Group with nearly 20 specialty and primary care clinics, and The Legacy Living & Rehabilitation Center.

Benefits

• Generous PTO accrual (increases with tenure)
• Paid sick leave days
• Medical/Dental/Vision coverage
• Health Savings Account, Flexible Spending Account, Dependent Care Savings Account
• 403(b) retirement plan with employer match
• Early Childhood Center with discounted on-site childcare
• Additional benefits available

Responsibilities

• Promptly acknowledge and address patient needs upon arrival, including relaying wait times and special instructions.
• Maintain confidential patient records and physician orders via computer and paper.
• Communicate daily via telephone, fax, and email with physicians, referring offices, and patients to ensure satisfaction.
• Enter physician orders accurately into the Hospital Information System (HIS) for all imaging modalities.
• Demonstrate proficient computer skills in HIS, RIS, email, MS Word, and MS Excel.
• Scan physician orders into the appropriate patient account in HIS.
• Escort patients to the appropriate waiting area for exams.
• Perform daily reminder calls, including specific exam information and preparation instructions.
• Coordinate imaging and procedures, ensuring accurate preps, diets, medications, and supplies are communicated.
• Prioritize scheduling of multiple tests and procedures.
• Schedule all radiology modalities in HIS, following protocols and obtaining required paperwork and signatures.
• Accurately enter orders and reasons for exams in HIS, determining the correct patient account.
• Utilize the Radiology Information System (RIS) to check in patients and obtain information.
• Encourage cost savings for the department and organization.
• Provide excellent customer service and maintain professional telephone etiquette.
• Demonstrate flexibility and positive interpersonal relations in a high-volume, fast-paced environment.
• Communicate effectively with patients, families, medical staff, and co-workers.
• Coordinate with interdepartmental staff to manage schedules and obtain necessary paperwork.
• Comply with the hospital’s Corporate Compliance Program, including the Code of Conduct and policies.
• Review patient records for information needed for procedures (e.g., labs, previous exams).
• Show initiative by completing tasks before the end of shift and preparing for the next day.
• Use time wisely, multitask, prioritize work, and complete it in a timely manner.
• Apply knowledge of medical terminology and familiarity with medical diagnostic procedures.
• Understand current healthcare billing practices and authorization requirements.
• Confirm insurance information with patients or provider offices for authorization.
• Coordinate scheduling with CCH authorization staff to limit patient wait times and ensure insurance authorization.
• Familiarity with CPT and ICD-10 codes for imaging procedures.
• Verify Medical Necessity when scheduling and entering orders; communicate with provider offices regarding issues.
• Coordinate complex imaging requests with other hospital departments.
• Retrieve prior patient imaging and import CDs into PACS per protocol.
• Participate in the Appropriate Use Criteria (AUC) for Advanced Diagnostic Imaging program following CMS guidelines.
• Assist physician offices with AUC resources and website information for CPT code accuracy.
• Perform other duties as assigned.

Requirements

• High school graduate or GED.
• Cardiopulmonary Resuscitation (CPR) certification (see policy).
• Previous clerical or unit secretary experience preferred.
• Courses in medical terminology or unit secretary training program preferred.