Office Coordinator

About Us

Better Collision has been creating a “Better” experience for our communities and our team for many years, and with your help we can do this for many more years to come. We aim high, encourage, and help one another to achieve extraordinary goals. Life can be a roller coaster and that’s okay, but at Better Collision we take this journey together because we are “Better Together”!

Responsibilities

• Schedule all drive-in appointments as well as walk-in customers
• Provide a high level of customer service
• Assist Manager and Service Advisor with preparing repair order files, ensuring all documentation is correct and obtained
• Check in vehicle upon drop-off with customer
• Prepare and complete proper paperwork for final customer packet prior to vehicle delivery (DRP, final invoice)
• Handle all incoming calls
• Provide post-repair plan communication including all vehicle status updates to customers
• Perform other related duties as assigned for the purpose of ensuring a world-class customer service experience
• Comply with all Better Collision safety rules, guidelines, and standards
• Perform other related duties as assigned including, but not limited to washing cars, cleaning the shop, assisting other teammates, etc.

Requirements

• The position is based in a normal shop environment
• Daily activity may consist of physical activity such as reaching below and above shoulder level, kneeling, bending, squatting, and stooping to inspect repairs
• Lifting and carrying objects over 50 pounds
• Sitting and standing for extended periods of time during the estimating and disassembly process
• Exposure to fumes, chemicals, and dust, along with high levels of noise
• Subject to weather conditions both inside and outside
• Regular exposure to work near mechanical parts
• Mandatory requirement to wear protective equipment when necessary
• Visual acuity to determine the accuracy and thoroughness of the work assigned

Schedule

Full-time, Monday-Friday, 8:00 AM - 5:30 PM

Better Collision welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.