Office Coordinator

About the role

Join a mission-driven team at Best Point Education & Behavioral Health, a leading non-profit organization in Greater Cincinnati providing educational, behavioral, and therapeutic health services.

Responsibilities

• Answer and operate the MRSS crisis line with professionalism, empathy, and a client-centered approach
• Dispatch MRSS therapists to community locations while ensuring adequate team coverage and timely response
• Open and close MRSS client cases while ensuring all administrative, financial, and insurance requirements are completed accurately
• Maintain and update client demographic, contact, insurance, and financial information
• Manage program data collection and reporting processes
• Ensure timely and accurate data entry into Monthly Logs and SNAP systems
• Conduct bi-monthly data audits and communicate documentation reminders to staff and program leadership
• Support office operations including scanning, filing, photocopying, and document management
• Check clients in for office-based appointments
• Collaborate with MRSS staff, community partners, and internal stakeholders to support program success
• Provide exceptional customer service to clients, families, and community partners
• Complete additional administrative tasks as assigned by leadership
• Adhere to all agency policies, procedures, and confidentiality standards

Qualifications

• High School Diploma or GED
• Strong organizational and administrative skills
• Excellent customer service abilities
• Strong verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with data entry and office technology systems

Benefits

• Pay starting at $18/hr
• Medical, Dental, and Vision Insurance
• Flexible Spending Account (FSA) or Health Savings Account (HSA) with employer match
• 403(b) Retirement Plan with employer match
• Tuition Assistance Program
• Generous Paid Time Off and Paid Holidays
• Mileage Reimbursement
• Opportunities for Professional Growth and Advancement