Office Communications Associate - Temp

About the role

The Office Communications Associate in the Communication Center will act as a resource, providing customer service support regarding IT programs, telephone, TMA, Indeavor/Scheduling inquiries, etc. This position completes program-related tasks for SWC related to fleet vehicles, driver eligibility procedures, emergency operations, etc. The role requires extensive personal contact and building solid working relationships with residents, employees, supervisors, administration, other campus personnel, and the general public, both on the telephone and at the reception window.

The selected candidate must be available to work all shifts, including some weekends. Schedule and number of hours will be based on facility needs, to be discussed in more detail during the interview.

Requirements

• Experience communicating with internal and external customers (e.g., responding to inquiries, explaining policies or procedures, resolving issues, collecting information, etc.) by phone, email, or in person.
• Experience using Microsoft Office Suite (Excel, Outlook, etc.), with examples including communicating via email, scheduling appointments or meetings, entering, editing, or tracking data, etc.

An Excel test will be required.

Qualifications

Well-qualified applicants will also have one or more of the following:

• Experience with emergency management or handling emergency situations.
• Experience answering multiple phone lines.
• Experience working with confidential information and maintaining confidentiality of sensitive information.