OFFICE CLERKS

About the Role

Company Office Clerks provide administrative support to store locations, ensuring an exceptional customer service experience. Responsibilities include handling customer concerns, processing payments, and maintaining office operations.

Responsibilities

• Maintaining an atmosphere of enthusiastic customer awareness with a focus on fast, friendly, and accurate service.
• Following store policies, security measures, and customer service standards.
• Responding to customer concerns in a manner consistent with store expectations.
• Processing customer payments for bills (e.g., AT&T, Cox, Entergy).
• Counting and balancing bill payment funds and preparing deposits.
• Counting and balancing all monies in the customer service office.
• Answering calls and transferring them to the appropriate department.
• Making announcements over the store intercom system.
• Handling returns and processing refunds in compliance with company standards.
• Processing lottery tickets and money order transactions.
• Complying with and enforcing safety and health standards.
• Identifying, correcting, and reporting unsafe conditions.
• Ensuring compliance with company policies, procedures, and regulations.
• Operating a register during busy periods as needed.
• Performing additional duties as required.

Skills & Competencies

• Ability to prepare accurate and concise reports.
• Strong attention to detail and problem-solving skills.
• Excellent communication skills (email, phone, text, in-person).
• Proficiency in computer skills and software management.
• Ability to understand and follow oral and written instructions.
• Experience with administrative and clerical duties.
• Ability to work flexible schedules, including days, evenings, and weekends.
• Strong cash handling and balancing experience.
• Ability to maintain effective working relationships with others.
• Discretion in handling sensitive or confidential information.
• Operating general office equipment (e.g., computers, printers).

Qualifications

• Experience in an administrative role (e.g., answering phones, filing, typing).
• High School Diploma or GED preferred.

Physical Requirements

• Primarily indoor office setting with extended periods of sitting, standing, or walking.
• Requires eye-hand coordination and finger dexterity for operating office equipment.
• Lifting and carrying objects up to 25 pounds.