Office Clerk - Scotts Depot

About the role

Temco Logistics is seeking a proactive, reliable, detail-oriented, and positive attitude CSR with dispatching/routing experience to join our dynamic team! In this role, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences. This position is integral to maintaining efficiency and customer satisfaction in our final-mile delivery services.

Responsibilities

• Assist with open driving routes daily
• Monitoring drivers and their routes
• Complete paperwork daily
• Answering incoming calls and responding to customer concerns
• Schedule and confirm delivery teams daily
• Ability to map locations and give directions effectively
• Prepare paperwork for the following day's routes
• Read route sheets thoroughly with the ability to plan trips to save time and fuel
• Communicate with dispatch and contact customers when needed
• Communicate with Drivers/Teams to assess their route scheduled and timing of deliveries
• Ability to professionally communicate with internal staff, external customers, and vendors

Qualifications

• High School Diploma or equivalent
• Able to pass prescreen requirements for employment
• Must be proficient in MS Word, MS Excel and Outlook
• Must be organized and able to prioritize multiple tasks in a busy office setting
• Bilingual (preferred, but not required)
• 1-3 years of experience in a call center environment
• Proficient in relevant computer applications
• Data entry and typing skills
• Superior listening, verbal, and written communication skills
• Empathetic & Patient
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters