Office Clerk - Louisville

Key Responsibilities

• Aid in managing open driving routes daily.
• Monitor drivers and their routes.
• Complete paperwork daily.
• Answer incoming calls and address customer concerns.
• Schedule and confirm delivery teams daily.
• Map locations and provide directions effectively.
• Prepare paperwork for the next day's routes.
• Read and plan routes from route sheets to save time and fuel.
• Communicate with dispatch and customers as needed.
• Communicate with drivers/teams to assess and adjust route schedules and timings.
• Communicate professionally with internal staff, external customers, and vendors.

Qualifications

• High School Diploma or equivalent.
• Ability to pass prescreen requirements for employment.
• Proficient in MS Word, MS Excel, and Outlook.
• Organized and able to prioritize multiple tasks in a busy office setting.
• Bilingual (preferred but not required).
• 1-3 years of experience in a call center environment.
• Proficient in relevant computer applications.
• Data entry and typing skills.
• Superior listening, verbal, and written communication skills.
• Empathetic and patient.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.