Office Clerk - Alpharetta GA
About the role
The Customer Service Representative plays a crucial role in ensuring customer satisfaction by handling inquiries, issues, and providing accurate information.
Responsibilities
- Provide accurate information regarding orders, delivery status, and product details.
- Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
- Ensure customer satisfaction with delivery and installation services through follow-up communications.
- Resolve customer issues efficiently and escalate unresolved matters to supervisors when necessary.
- Maintain expert knowledge of Temco Logistics' products and services to support customer inquiries effectively.
- Track office supply inventory and place orders as needed to ensure smooth operations.
- Prepare and submit timely reports, presentations, and proposals assigned.
- Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.
Qualifications
- High school diploma or equivalent.
- Minimum of 2 years of experience in customer service or office administrative tasks.
- Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
- Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.
- Excellent organizational skills to manage multiple tasks and priorities effectively.
- Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred).
- Knowledge of Temco Logistics' delivery and installation services or a related logistics environment is a plus.
- Ability to adapt to a fast-paced, customer-driven environment.
Pay
Competitive salary based on experience and qualifications.
Schedule
Full-time position with flexible hours to accommodate customer needs.
Benefits
Temco Logistics offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.
Skills
Customer service skills, strong communication, problem-solving abilities, and attention to detail are essential.
Benefits
Temco Logistics provides a range of benefits including health insurance, retirement plans, and paid time off.
Pay
Competitive salary based on experience and qualifications.
Schedule
Full-time position with flexible hours to accommodate customer needs.
Company Information
Temco Logistics is an Equal Employment Opportunity Employer. All qualified applicants are eligible for consideration for employment without regard to disability, veteran status, or any other characteristic protected by law. Bilingual candidates are encouraged to apply. For a full list of the various benefits Temco Logistics offers visit: thd.co/temcobenefits. ©2025 Temco Logistics Product Authority, LLC. All rights reserved.