Office Claims Representative - Auto Claims

About the role

The "OCR" handles physical damage claims and provides efficient settlements in accordance with company procedures. Members of this diverse team share their knowledge and work together to serve out client communities and policy holders.

Responsibilities

• Review, evaluate and adjust claims for payment by following procedures (verifying coverage’s, estimates, bills and other data).
• Maintain timely contact with insureds and claimants.
• Evaluate and direct field claims to appropriate claims representative when required.
• Develop professional relationships with car rental, auto body shops and contractors.
• Diay and reserve open claims, set up new claims and process incoming mail daily.
• Make rental car reservations, extensions and payments in accordance with company procedures.
• Schedule appointments for drive-in claims service.
• Evaluate and make total loss settlements.
• Process salvage on total loss vehicles.
• Write estimates on damaged vehicles, as required.

Qualifications

• High school diploma or equivalent.
• Minimum 1-3 years of property and casualty claims experience.
• Proven customer focus and ability to engage with customers and vendors.
• Excellent oral and written communication skills.
• Strong MS Office skills (Word, Excel).
• Proven ability to work well both independently and in a team environment.
• Strong organizational skills.
• Proven ability to be flexible and handle multiple tasks.
• AIC, INS, or I-Car Platinum experience a plus, but not required.

Benefits

• Ongoing job development and support in all roles.
• Paid training and continuing education reimbursement.
• Medical and dental insurance available on your first day.
• Generous employee 401K contribution.
• Excellent Paid Time off (PTO) plan.
• and more!