Auto Claims Representative

About the role

CURE Auto Insurance is a leading direct writer of auto insurance in New Jersey, Pennsylvania, and Michigan. The company offers a great working environment, competitive salary, and comprehensive benefits package including health and dental coverage, life and disability insurance, a 401(k) with generous company match, and more.

Responsibilities

• Document all the facts surrounding the loss to ensure faster cycle times.
• Review our methods of inspection with the customers and let them choose the one that works best.
• Promote the benefits of the CURE Direct Repair Program.
• Review the coverages under the policy and determine what coverages are applicable to each claim.
• Differentiate between repairable and totaled vehicles based on damages.
• Identify, document, and communicate any potential red flags to the file handlers and the team leads.
• Adhere to cycle times established by the business while maintaining quality standards.
• Continually attend training modules to grow within the position.
• Maintain a high level of customer service and professionalism.
• Perform other related duties as assigned.

Qualifications

• Strong written and oral communication skills.
• Comfortable working at a fast pace with deadlines.
• No insurance experience is necessary, but knowledge of automobile components, systems, repair procedures, and related options is a plus.
• Strong organizational skills and the ability to handle a fast-paced work environment.

Benefits

• Comprehensive health benefits including medical, dental and vision coverage.
• Generous paid time off (PTO days, sick days, and holidays).
• Flexible spending options with FSA & HSA plans.
• Life and AD&D insurance.
• 401(k) with company match.
• Voluntary benefits such as legal services, pet insurance, and identity & fraud protection.
• 24/7 Employee Assistance Program (EAP) for employees and their families.
• Health & wellness perks including gym discounts, wellness reimbursements, and reward programs.
• Fun, engaging in-office events that support our culture.

Physical Actions/Environment

• Required job duties consist of prompt and regular attendance.
• Able to frequently move about the office to coordinate work with others.
• Standing, sitting, and typing for extended periods.
• Lifting and/or carrying up to 5 lbs.
• Able to frequently communicate with others in-person, on the phone/virtually, and in writing.
• Able to read, understand, process, and evaluate large amounts of technical information and make related, informed decisions.

Starting Compensation

$23 - $30 per hour.

Schedule

We offer flexible work hours between 8:00 AM and 5:00 PM, with options like 8–4, 8:30–4:30, or 9–5. We do our best to support individual preferences, though schedules may be adjusted as needed to ensure strong coverage and teamwork. We also offer a hybrid schedule: team members work onsite four days a week and can work remotely one day a week.

Location

We recruit, hire, employ, train and promote, and compensate individuals based on job-related qualifications and abilities. We respect the dignity and worth of each individual and are committed to an employment environment that is free from all forms of employment discrimination. CURE Auto Insurance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, gender identity or expression, or any other characteristic protected by federal, state or local laws.