Office Associate-Pleasant View Nursing Home

About the role

The Office Associate provides support to the Nursing Home Administrator and assists in all departments as needed. The position performs fiscal, secretarial, and administrative duties that relate to the business operations of the Nursing Home.

Responsibilities

• Perform front desk receptionist duties and maintain a professional demeanor representing Pleasant View Nursing Home.
• Support and assist the Nursing Home Administrator and all other departments when directed; including committees and Pleasant View’s Foundation as needed.
• May serve as a liaison between departments, staff, committees and the community as needed.
• Handle confidential and sensitive information in a professional manner.
• Sort and forward incoming faxes, emails and/or other important information immediately to necessary parties.
• Operate a multi-line telephone system that may include switchboard, extensions and wireless phones. Triage incoming calls and send calls to the appropriate staff or voice mail.
• Transcribe and/or type letters, memos, reports, minutes, confidential correspondence and related business materials as needed.
• Sort, index, and file records and materials from various departments.
• Compose routine replies to general inquiries and correspondence.
• Compile data and information to assist in the billing process if appropriate.
• Sort incoming and outgoing mail for the facility and residents.
• Aid in preparing and mailing packages for residents.
• Maintain business calendar and reservations for the use of Conference rooms, Community room, Club 48 and any other rooms in the facility that may be used.
• Monitor the facility’s areas of posted materials to ensure information is kept up-to-date.
• Monitor areas of the facility to ensure the environment is professional in appearance for residents, families and visitors.
• Other such duties and responsibilities as may be assigned from time to time by all departments.

Qualifications

• High school diploma or general education degree (GED); six months related experience and/or training; or equivalent combination of education and experience.
• Work with computer hardware and software applications, including Word Perfect and Excel Spreadsheets.
• Use various office machines, including computers, printers, calculators, and copy machines.
• Have a basic understanding of caring for the elderly and special needs.
• Have a basic understanding of Resident Rights.
• Have a basic understanding of Abuse Prevention and Reporting.
• Have a basic understanding of change of condition.
• Have a basic understanding of accident prevention and safety.
• Have a basic understanding of Fire Safety and Tornado Safety.
• Have a basic understanding of dementia and approaches in caring for a person with dementia.
• Have a basic understanding of what to do when a resident presents in a combative, aggressive or difficult manner.
• Have a basic understanding of infection Control Practice.
• Pleasant View Nursing Home is a 24-hour facility which requires continuous care for residents, therefore employees must meet attendance standards by arriving to work on time, work all scheduled shifts and extra shifts that are agreed to work and have an overall excellent attendance record.
• Valid driver’s license.